Tag Archives: White Papers

by | May 9, 2013

Case Study in Knowledge Management

Knowledge Management (KM) has been growing in importance and popularity as a research topic since the mid 1990s. This is sufficient time for many organizations to implement KM initiatives and KM systems (KMS). This book presents twenty cases investigating the implementation of KM in a number of business and industry settings and a variety of global settings. The purpose of this book is to fill a deficiency that I’ve observed while teaching KM. KM is being taught in specialized courses and as a topic included in Decision Support Systems (DSS), Enterprise Information Systems (EIS), and Management Information Systems (MIS) issues courses.


The deficiency I’ve observed is in moving discussions of KM from a focus on theory to the more practical focus of how to implement KM to help organizations improve their performance. Existing course materials do include some short cases and/or vignettes discussing KM in business settings, but I haven’t found any source that has multiple, detailed teaching cases. Click here to read more…




Case Study in Knowledge Management

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by | January 25, 2013

A Case Study on JPMorgan Asset Management

Challenge: Against the back drop of some of the worst months for global banking, and many asset managers facing combined challenges of managing their own futures and the performance of their investments, J.P. Morgan Asset Management wanted to stand out as a confident voice in the melee Given that the IFA market is a key driver of business referrals for J.P. Morgan Asset Management, the company was keen to forge a long standing reciprocal benefit with the IFA community without appearing too self serving.



A Case Study on JPMorgan Asset Management

Solution: The company wanted to be positioned as a key strategic partner with the IFA sector by devising a programme that promoted a series of guides and white papers that were written specifically for them – appreciating the intrinsic link between the survival of IFAs and the sale of J.P. Morgan Asset Management investments These guides provided practical advice as well as real insight into issues facing IFAs Click here to read more…



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by | January 19, 2013

Case Study of Six Sigma: Making Data Analysis Lean

Case Study: Contetns

>Introduction
>Be Honest: How Many Heavy-Duty Statistics Do We Really Need to Drive Process Improvement
>Lean Data Analysis Process
>Case Study
>Summary


Introduction: This paper introduces the idea of “Visual Six Sigma,” a practical and pragmatic approach to data analysis and process improvement. This approach has been developed in response to a growing business need to broaden the use of Six Sigma-type thinking beyond the realms of highly trained and statistically savvy Black Belts and Green Belts…



Case Study of Six Sigma: Making Data Analysis Lean


Case Study: A fictional case study based on simulated data is presented, a copy of which is available on request from the authors. The scenario around which the data has been simulated is fairly typical of call centres. While the situation is not based on any particular case, it does try to reflect the realities of analysing and improving call centre processes…
Click here to find out more for Six Sigma: Making Data Analysis Lean






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by | September 10, 2012

Case Study on Relating Supports Intensity Scale Information to Individual Service Plans

The contributors to the AAIDD White Papers on the Supports Intensity Scale (SIS™) were sought out by the editors because of their demonstrated successful implementation of SIS, the quality of their application, and the fi delity of their work to the conceptual and application model of SIS. It is important to realize that each implementation example refl ects the initial phases of a long-term process of using and evaluating the effi ciency, eff ectiveness, and impact of the Supports Intensity Scale. h us, the implementation examples presented should be considered as current eff orts, best practices, and benchmarks for evaluating future implementation eff orts based on the judgment of the editors. Click here to read more…

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by | August 25, 2012

White Paper on Framework of e-Commerce

This paper provides a detailed explanation of e-commerce and how it works. It explains what e-commerce is from a business perspective, a communications perspective, a service perspective, and an online perspective. The paper also looks at the different classifications and categories of e-commerce. It identifies some application areas of ecommerce. This also describes the various forms of encryption technology to secure the messages over the internet. It also addresses some of the fundamental flaws in the way ecommerce is being conducted at present and offers solutions that would eliminate such glitches from future online e-commerce transactions. Click here to read more…




Framework of e-Commerce

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