“WebEx technology has not only helped us resolve customer issues more quickly, but we’ve also been able to triple our client base in three years without adding support staff.”
— Ted Thomas, chief executive officer, Superstructure Group.
Challenge: The Superstructure Group is a leading provider of technology products and consultancy services for the security intelligence, corporate surveillance, fraud investigation, aviation safety, and risk management industries. Designed to help companies analyze information and intelligence, the company’s software products and services allow businesses to mitigate risk more effectively while enhancing operational efficiencies. With customers located in Asia, Brazil, Iceland, North America, Africa, Europe, and other locations, Superstructure faces global demands in providing technical support to its clients…
Solution: Before implementing Cisco WebEx technology, the Superstructure Group was using GoToMyPC but found that it offered limited capabilities. When the firm’s IT staff began exploring Cisco WebEx technology, they found that it was exactly what Superstructure needed: a secure web meeting solution for product demonstrations, document and application sharing, and collaboration with remote staff and customers. Superstructure now uses WebEx Support Center to troubleshoot and resolve issues for its global customers, allowing the company to offer faster, more effective assistance…
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