Yum! Brands, the world‘s largest restaurant company, is the umbrella organization for well-known quick-service restaurants including KFC, Pizza Hut, and Taco Bell. Its 38,000 restaurants around the world are staffed by more than 1.5 million associates. It is a leader in international retail development, opening an average of four new restaurants outside the U.S. each day.
Yum! is a highly franchised organization, with more than 85% of the restaurants owned by franchisees across the globe. Up until 2007, Yum!’s various brands did not have a unified global learning technologies system in place. Each brand designed, developed, and delivered training on its own. Tracking was managed by individual stores in Excel spreadsheets or handwritten notes to file. With a large global workforce and an annual employee turnover ate close to 100% in some regions, Yum! realized there was an opportunity to drive greater consistency in the way that the brands prepared employees to work safely and serve customers. Yum! determined that one way o achieve this goal would be to implement a unified learning echnologies solution that would allow for online access to standards and would be focused on a consistently delivered curriculum for new hires. Click here to read more…
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