A Case Study about Service Provider Strategies for Mobile Advertising
Analysys Mason has developed its portfolio of Custom Research services in response to customer demand for bespoke market intelligence, when more data is needed than is found in an off-the-shelf report or database, when there are complex questions about specific companies or markets that need to be answered, or when analysis needs to be tailored.
Custom Research can deliver real value when an organisation needs to answer specific questions about how it is positioned in the market, and how to optimise performance at various stages of the product or service lifecycle. Keep reading…
Challenge: One of Italy’s leading service providers, WIND offers wireline, mobile, and IPTV services primarily to consumers, but increasingly also to businesses. The service provider’s recent merger with Russian operator VimpelCom has created the world’s fifth largest carrier, with 173 million customers.For WIND, customer service is a key differentiator within a marketplace that is becoming increasingly crowded.
In Italy, these operations rely on 1200 agents located in four contact centers in Rome, Ivrea, Pozzuoli, and Palermo. Rapid growth, however, had started to expose the limitations of an aging contact center infrastructure, which had reached capacity and would no longer scale. It was also difficult to manage peaks and troughs in call volumes across the four sites. On average, customers would wait 30 seconds for someone to answer and then a further 30 seconds before the agent could view their records
Overview: LBH identified that the method of implementation was crucial if the required level of savings was to be successfully achieved. Also, such risks could be transferred to the private sector as long as they had sufficient freedom to determine how the system would work and were responsible for both the initial implementation and ongoing support. A Business Case was developed to support the revenue application and refined throughout the procurement process.
This included a full options analysis, which included the ‘do nothing’ scenario – this was built around the current cost of running the Revenues and Benefits Services. The Business Case demonstrated that PFI was the optimum procurement method. Key factors were the relatively high service element of the proposed scheme and the inherent risk transfer from LBH to the service provider built around a proposed payment mechanism linked to the achievement of guaranteed minimum savings.
Harvey Nash, a global professional recruitment consultancy and IT outsourcing service provider operating from 39 offices around the world. Due to Barclay Jones’ unique recruitment background and experience, we were asked by Harvey Nash to provide high level management consultancy to aid and support the IT team and the business in the selection and procurement of a potential CRM replacement.
We provided clear guidance and set out a project plan that would help give structure to the business and the suppliers involved in the process. We instigated a business process review with the express aim of identifying existing business processes and identifying areas of inefficiency. We spent time discussing and documenting existing working practices with teams across the UK and Europe and compiled a number of workflows..
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A recent project has been in the development of Key Performance Indicators to be used by a client to monitor and measure the performance of their maintenance service provider’s activity vs. client expectations.
We developed a balanced scorecard identifying 12 specific relevant measures. Each of the measures being scored and weighted to reflect the client’s activity and ‘impacts’ on their business activity. The performance of each of the activities were measured using statements that enabled the client to relate to and ‘score’ performance on a monthly basis in a fair and objective manner…
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Background: Established in 1967, Amplify Credit Union is an Austin–based, member-owned financial institution with over 42,000 members. While it’s grown tremendously, its first priority has always been in serving the best interests of its members. Every decision the organization makes is fueled by its responsibility as stewards of its members’ finances, including the security and accessibility of its financial data. This was very much the case when it came time for Amplify to relocate sensitive financial information to a new data center facility.
Solution: Amplify Credit Union has been a network services customer of Data Foundry for over 10 years. In that time, Data Foundry has become a trusted service provider. It’s that level of outstanding service that ensured Data Foundry was on the short list of potential colocation service providers.Click here to read more…
Innovation made easy: Equity interests in Industria de Turbo Propulsores, S. A. (ITP) are held by Sener Aeronáutica (53%) and Rolls-Royce (47%). Primary activities of ITP include the research, design, manufacturing, and maintenance of aircraft and gas turbine engines.
The company also carries out motor and aircraft maintenance and provides leasing and motor sales and purchasing services. ITP is the authorized service provider for major engine manufacturers worldwide. Established in 1989, the company is headquartered in Zamudio, Spain and employs 2,200 people in eleven production centers in Spain, Great Britain, Mexico, and the United States. Click here to read more…
As company representatives and marketing materials state, Luxembourg Telecom is much more than a simple telecommunications vendor. The Luxembourg-based company, headquartered in Capellen, is a global business-to-business provider offering a wide range of technology-based services including telephony, innetwork data center security and “à la carte” telecom and IT services.Because Luxembourg Telecom is a worldwide service provider, IT managers have access to every IT solution available around the globe; when Luxembourg Telecom data center managers issued a call to vendors to upgrade data center performance, they chose Avocent solutions above all others.
Equipment Security and Power Management
“In practical terms, we have two cold sites, both located in Bettembourg,” explains Vincent Nicolay, Luxembourg Telecom Sales Director. “One of those data centers is dedicated to providing our clients with managed services, utilizing an entirely external IT infrastructure. It is an end-to-end solution right down to the operating system –Unix®, Linux® or ,Windows® .” “Security is everywhere in this data center. Click here to read more…
Business Challenge: The National Stock Exchange of India (NSE) was looking for a service provider to enable connectivity to NSE’s co-location facility for international direct market access (DMA) clients, allowing direct access to the world’s fourth largest stock exchange. The National Stock Exchange of India is the world’s fourth largest stock exchange in terms of the volume of trading in the cash market and the fifth largest in derivatives globally. Click here to read more…
The sale of the business and subsequent purchase by another group, a UK telecommunications service provider lost a number of senior directors. With a turnover of approximately £100 million and 450 employees, it needed to fill a number of gaps fast – including that of interim business development director. Alium agreed a brief to find a suitable interim manager to integrate the roles of three sales directors and 100 personnel, and to stabilise the infrastructure and competencies for selling indirect/direct access services through direct, vertical market, business, residential and resale channels. The interim manager surpassed all expectations. Keep reading