Tag Archives: Service Delivery

by | May 21, 2013

A Case Study for National Consultation On Inclusive Education

A Case Study about National Consultation On Inclusive Education

Executive Summary: “Integration is a necessary pre – condition for inclusion but is not a solution. What we want is Inclusion, which means young people with special educational needs being placed in mainstream provision, where there is a commitment to removing all barriers to ensure the full participation of each child as a valued, unique individual”. This is one of the key messages which came out from the National Consultation on Inclusive Education organized jointly by Directorate General of Special Education (DGSE), Ministry of Social Welfare and Special Education, Sightsavers International (SSI) and International Council for Education of People with Visual Impairment (ICEVI). The consultation took place on March 27-28, 2006 in Islamabad, Pakistan.

Case Study on National Consultation

After the plenary, participants were split into four thematic groups, in an exercise aimed at identifying the current gaps and developing the national guidelines of assigned themes. The four strategic themes were Service Delivery and Infrastructure, Human Resource Development, Advocacy, and Accessibility. The exercise continued the following day when the groups took the process further and on the basis of the needs identified, developed national guidelines on inclusive education. During these sessions, the participants presented a wide array of ideas and concepts that were considered appropriate by them under different strategic themes. These extensive group exercises were followed by group presentations and on the basis of these presentations the final recommendations for future were drawn. Keep reading…

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by | May 20, 2013

A Case Study on Government Coordination and Donor Harmonization Improves Service Delivery

A Study about Government Coordination and Donor Harmonization Improves Service Delivery

The NTP2 program was established by the Government of Vietnam. It would exist regardless of whether any donor contributions were received. Strong government leadership has led to greater coordination, including reporting, budgeting, financial management and procurement. This was a very important aspect of its success as planning and implementation falls across several government agencies. AusAID support has been pivotal in brokering good working relationships between the lead agency and other participating ministries.

Case Study on Government Coordination

The first steps for donor support of the NTP2 were commenting on the program’s design and establishing a funding mechanism. With agreement from the Government and other donors, AusAID led the development of a financing agreement that underpinned the Targeted Program Budget Support. The establishment and operation of the agreed funding mechanism was intregral to harmonising donor support and strengthening Government planning, budget and delivery systems. The implication is that program resources now available are on budget, predictable and subject to review through joint Government and donor audits. Keep reading…

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by | May 20, 2013

A Study on Formulating and Implementing Sector-wide Approaches in Agriculture and Rural Development

A Study about Formulating and Implementing Sector-wide Approaches in Agriculture and Rural Development

Background: Shifts in the context for development assistance and the wider quest to improve aid effectiveness has prompted the search for new ways of doing business between donors and national governments. Part of this quest includes the development of the sector-wide approach (SWAp) which seeks to bring together external assistance and domestic funds under a single sector strategy and expenditure framework, owned and led by government with development partners progressively aligning and harmonising their procedures with country systems. The destination is a comprehensive sector framework that guides public and private action in support of improved service delivery, growth and poverty reduction.

Case Study on Rural Development

This synthesis report brings together material from seven country studies, three of them in-depth field based investigations (Tanzania, Mozambique and Nicaragua) and four lighter-touch desk based reviews (Uganda, Cambodia, Vietnam and Ghana). Full reports on each field-based country study are available separately. The synthesis also draws on a desk review of selected policy and evaluation literature relating to sector-wide approaches and aid effectiveness undertaken in advance of the country studies. Keep reading…

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by | May 17, 2013

A Case Study on International Records Management Trust

A Study about International Records Management Trust

Background:~ A key component of the country’s Public Service Reform Programme, Phase II, was to promote e-government and knowledge management as a means of improving governance and service delivery. Tanzania was moving forward to enhance its ICT infrastructure and to develop its capability to deliver services using new technologies. The Government recognised the need to incorporate records management in the design of ICT systems so that they were capable of managing, protecting and providing reliable information over time. This objective had yet to be achieved, but computers were commonplace in most ministries, and increasingly government business and communications were conducted electronically through email, the web, desk top computers and networked information systems.

Case Study on International Records Management Trust

Executive Summary:~ A key component of the country’s Public Service Reform Programme, Phase II, was to promote e-government and knowledge management as a means of improving governance and service delivery. Tanzania was moving forward to enhance its ICT infrastructure and to develop its capability to deliver services using new technologies. The Government recognised the need to incorporate records management in the design of ICT systems so that they were capable of managing, protecting and providing reliable information over time. This objective had yet to be achieved, but computers were commonplace in most ministries, and increasingly government business and communications were conducted electronically through email, the web, desk top computers and networked information systems. Keep reading…

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by | May 13, 2013

A Case Study for Victorian Government ICT Strategy

A Case Study about Victorian Government ICT Strategy

Government relies on information to do its job. It is the basis for sound decision-making and service delivery. Information and Communication Technology (ICT) enables government to manage its digital information, engage and transact with the Victorian public and businesses, and streamline its internal processes. This strategy responds to community expectations and industry advice. It takes advantage of technology changes and a strong local ICT industry, and addresses the investment failures of the past. It aims to rebuild the strong ICT leadership position previously enjoyed by Victoria during the 1990s, so that we can again benefit from successful, innovative ICT initiatives. We want to use information and technology to create better services for Victorians.

Case Study on Victorian Government

In a modern public service, ICT underpins and shapes service delivery. Reinvigorating the way we use information and technology should result in major benefits. ICT provides the channels for government to connect with businesses and the community, it automates processes and it makes transactions more convenient. In a time when global and national economic factors have resulted in significant pressure on the Victorian budget, improving the management and use of ICT provides an opportunity to raise productivity across the public sector.However, ICT management in the Victorian Government is not without its challenges. Government is a complex, multi-organisation enterprise. Accountability and services are traditionally focussed and optimised within each organisation. Cross-agency initiatives can be difficult to implement. The rate of change in ICT makes the Chief Information Officer (CIO) role in private and public enterprises challenging. Keep reading..

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by | May 6, 2013

Case Study for Effective Public Financial Management

Study about Effective Public Financial Management

Executive Summary: Effective Public Financial Management (PFM) systems are required to maximise the efficient use of resources, create the highest level of transparency and accountability in government finances and to ensure longterm economic success. Recent literature has highlighted the importance of sound PFM systems to service delivery, poverty reduction and the achievement of the millennium development goals (MDGs). In recent years, a significant amount of literature has been written on the topic of PFM reform; however, no work has been carried out recently to synthesise either its main theoretical approaches or evaluation findings.

Case Study on Effective Public Financial Management

The purpose of this literature review, commissioned by DFID on behalf of the Dutch Ministry of Foreign Affairs, the Swedish International Development Cooperation Agency (Sida), the Canadian International Development Agency (CIDA) and the African Development Bank (AfDB), is three-fold. Firstly, to document the current PFM reform landscape, identifying the major underlying theories, significant trends and differences in approaches in developed and developing countries. The second is to identify the main areas of reform under the major PFM components, and to document what is known with respect to the effect of these reform processes, as well as to identify gaps in current knowledge. keep reading…

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by | May 3, 2013

How Civil Society Helped the Poor?

A Study about How Civil Society Helped the Poor?

Abstract: This paper sets out to explore the achievements of civil society in the area of poverty reduction. The focus is mainly on three domains (1) Advocacy; (2) Policy Change and (3) Service Delivery. Three case studies illustrate how poverty can be addressed at various levels and through different approaches:
(1) Shack Dwellers International (SDI) operating internationally to advocate for the urban poor’s rights;
(2) Civil society organizations participating in the formulation of PRSPs to call for pro-poor policy reforms at the national level; and finally
(3) The example of BRAC (formerly the Bangladesh Rural Advancement Committee) providing services to the poorest at the grassroots level.

Drawing on these case studies, the paper explains the keys to success and reasons for failure of civil society organizations in tackling poverty reduction effectively.

Case Study on Civil Society Helped the Poor

Introduction: The 1990s saw many changes as the Cold War ended and globalization began to drive social and economic change. Two of these have particular significance for the subject of this paper. First, the evolution of a global consensus that extreme poverty had to be tackled, culminating in the MDGs. Secondly, the belief that civil society should be a major player in this task – mobilizing communities, delivering services and shaping policies. The question is then: can civil society play a major role in delivering the world’s biggest promise, i.e. poverty reduction? Despite the importance of global poverty reduction, no movement has ever been developed around this issue. Why are there environmentalists and feminists but not ‘poverty-reductionists’? The growing international interest in poverty reduction results mainly from the efforts of aid and donor agencies and the energies of thousands of civil society organizations – rather than a selfsustaining social movement on poverty. Keep reading…

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by | March 21, 2013

A Case Study on Countries Emerging from Conflict

A Case Study about Countries Emerging from Conflict

Executive Summary: Commissioned by the Service Delivery In Difficult Environments (SDDE) team at the Department for International Development, the report is based on evidence and experience from four SDDEselected case studies of Mozambique, Uganda, Cambodia and East Timor, as well as other postconflict countries and lessons learned experiences. It also draws on a review of the formal literature and further analysis derived from the ‘grey’ literature and practical experience.



Case Study on Countries Emerging

The fist section develops a framework for examining evidence arising from the case studies. Summarising current thinking about the relationship between violent conflict and development, the review understands ‘the avoidance of future conflict’ as managing conflict from a development perspective, rather than promoting unjust and unsustainable peace.

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by | March 18, 2013

Case Study on Reforming African Water Utilities Tap Local Financial Markets

Case Study about Reforming African Water Utilities Tap Local Financial Markets

Background: Water utilities that rely entirely on public funding for capital investments often fall short in terms of resource mobilization and are unable to implement sustainable improvements in service delivery. New and innovative strategies, often involving financial markets, are one way tobridge this financing gap. A regional workshop eld in Pretoria, South Africa, in August 2006 toassess the potential of Market Finance for Water Utilities in Africa focused on two particular challenges: mobilization of additional funding for development of the water sector; and ensuring that investments bring about sustainable service delivery.



Case Study on Financial Markets

Workshop discussions were augmented by the presentation of case studies of six utilities as well as a survey assessing the readiness of 14 utilities (including the six case study utilities) to tap into financial markets. This paper presents the key lessons and recommendations that emerged from the workshop and the case studies, as well as from subsequent activities that include a Kenya country workshop and transaction support activities undertaken in Burkina Faso and Uganda

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by | March 9, 2013

Case Study on Public Private Partnerships in Africa

Case Study about Public Private Partnerships in Africa

Executive Summary: Governments are looking to public-private partnerships (PPPs) to radically improve infrastructure networks in their countries and enhance service delivery to their people. They are hoping that this development finance model — where the state shares risk and responsibility with private firmsbut ultimately retains control of assets — will improve services, while avoiding some of the pitfalls of privatisation: unemployment, higher pricesand corruption.



Case Study on Public Private Partnerships in Africa

In theory, PPPs may have the potential to solve sub-Saharan Africa’s profound infrastructure and service backlogs, where nearly 600 million people lack access to electricity, almost 300 million have no access to safewater1 and there are just eight telephones (either mobile or fixed line) per 100 inhabitants.2 But as this report shows, the record of PPPs in Africaover the last 15 years is mixed, the process is complex, and governments should not expect PPPs to be a ‘magic bullet’.

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