“By implementing these new IT solutions, we were able to keep up with our tremendous growth and provide the services that our customers expect and deserve.”
- Ray Morris, Chief Operating Officer, GreatCall Inc.
Business Needs: GreatCall, Inc., of Del Mar, California, is a mobile virtual network operator (MVN0) that developed a cell phone and service targeted to Baby Boomers and seniors. Its offerings proved so popular that the company was experiencing enormous growth on a monthly basis. GreatCall’s patchwork system of internally developed and off-the-shelf products for order entry, catalogs, receivables, collections, customer-contact management and other operations simply was overwhelmed.
Solution: GreatCall found solutions that were good at billing or order entry, others that worked well for product catalog or customer care, but none that worked comprehensively for all billing and operations areas. Then they found CostGuard XG, offered by Info Directions of Rochester, New York. GreatCall determined that Info Directions had the most comprehensive platform with CostGuard XG and could also perform the most complete integration with external applications — one of the many benefits of building on the Microsoft .NET framework…
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