Case Study about Organizational Culture and the Bottom Line
In the case of the XYZ Company, the dysfunctional culture was clearly impacting the company’s bottom line. The 40 year old XYZ company manufactures polyester film for industrial use. A couple of years before our involvement with the company, it was purchased. One of the new owners was an engineer and became the president of the company. The other had a financial background and became the CFO. The partners’ decision to purchase the company was based on projections of rapid growth and increased profits.
The new owners believed that they could achieve their goals of increased productivity, acquisition of new customers and profit growth by creating a more disciplined, standardized production system. In addition, they planned to build the capabilities of the workforce and create a culture of employee input and problem-solving. Their vision of the future organization was one in which all operators would contribute their input to process improvements and trouble-shooting. Keep reading..
Study on the Antecedents of Relationship Quality and Loyalty of Urban Business Club: Landmark Club
Abstract: Purpose: All business want to change from short-term orientations to a focus on building long-term relationships to attract better profits by customer retention This study aims to explore the path of the antecedents of relationship quality and loyalty for Urban Business Club: Landmark Club in Taiwan. Methods: Total of 127 members in Landmark Club was surveyed by convenience sampling. Then the data was analyzed by Path analysis. Results: The result found that (1) relationship quality affected by selling behavior and service tangibility significantly, but did not affect positively by service expertise; (2) relationship quality influenced the customer’s loyalty significantly; (3) selling behavior, service expertise, and service tangibility had positive relationship one mutually.
Introduction: According to the 80/20 reports, business could gain 80% profit form 20% of their old customer. Not only companies, but also sport clubs want to change from short-term orientations to a focus on building long-term relationships to attract better profits by customer retention. Relationship marketing is a well-known strategy in service industry and becomes a source of differentiation and increase customer switching costs for business, especially in services, due to their intangibility Relationship Quality was recognized as a central construct in the relationship marketing literature and was also as a critically important role of relationship marketing (Leuthesser, 1997). Johnson (1999) simply describes relationship quality as “the overall depth and climate of the interim relationship”. Keep reading…
Case Study about Organizational Culture and the Bottom Line
Whether we like it or not, every organization has its own unique culture. While some choose to ignore it, and others try to defy it, wise leaders will attempt to understand it. Why? Because organizational culture can have an impact on the company’s ability to implement a strategy, introduce new technology or increase productivity. In the case of the XYZ Company, the dysfunctional culture was clearly impacting the company’s bottom line. The 40 year old XYZ company manufactures polyester film for industrial use.
A couple of years before our involvement with the company, it was purchased. One of the new owners was an engineer and became the president of the company. The other had a financial background and became the CFO. The partners’ decision to purchase the company was based on projections of rapid growth and increased profits. The new owners believed that they could achieve their goals of increased productivity, acquisition of new customers and profit growth by creating a more disciplined, standardized production system. In addition, they planned to build the capabilities of the workforce and create a culture of employee input and problem-solving. Their vision of the future organization was one in which all operators would contribute their input to process improvements and trouble-shooting. keep reading…
This case may not be duplicated without permission. Any use, either electronic or paper-based, must have written permission of Dr.Pearlson or Dr. Yeh. The material contained in this case is from company documents, publicly available sources,and personal interviews held with key executives at Dell. The authors wish to thank the managers and executives atDell for their time and support of this research.University of Texas at Austin 3/3/99Graduate School of BusinessDell Computer Corporation:A Zero-Time OrganizationDeep in the heart of Texas lies a Fortune 500 company who exemplifies many of theprinciples of a Zero Time organization. Dell Computer Corporation has seen extraordinarilygrowth: a 58% revenue increase and an 82% profit increase in 1997, an equally extraordinaryshort period of time. Sales rose to $12.3 billion in 1997, profits to $944 million in 1997, and the stock. To refer this case study click here Zerotime-Dell
In the following article, we will analyze an industry that has been heavily criticized due to its inability to generate profits. The financial performance of the US airline industry has been somewhat of a roller-coaster over the past 20 years. It is an industry that has seen its structure change more than once, it has been regulated and deregulated yet it is still a challenging puzzle for many economists and capitalists all over the world. Many investors would agree that putting one’s money into the airline industry is risky business.
Analysis of the U.S. airline industry forces suggests that the airline industry in its entirety, and particularly the large traditional airlines, must focus on managing their cost structure and listening to the voice of the customer. Any investment or activity that does not add value for the customer must be eliminated from an airlines operating process.
A Case Study about Online Spillover Effects on Hotels: Taiwan
Abstract: Online market has grown continually. Travel websites and hotels have pursued alliance opportunities to provide hotel services for customers on travel websites. Previous studies focused on a single physical or virtual channel. The study examines the multiple channels alliances betweentravel websites and hotels. The results are as following: First, the service quality of travel websites has a positive impact on the customer satisfaction of travel websites and hotels service quality; Second, the perceived risk of travel websites has a negative effect on the customer satisfaction of travel websites. Third, customer satisfaction of travel websites has a positive impact on hotels service quality.
Introduction: The market of online shopping has increased and the global market reached the scale of $782 billion USD in 2008. Travel merchandise has always been an important category in the online shopping. Many consumers have purchased travel products through travel websites, including hotels services, transportation and tours. Hotels and other physical channels have pursued alliance opportunities with travel websites, allowing consumers to purchase hotel services from travel websites. The type of strategic alliance is intended to pursue synergies or profits. In order to attract and maintain customers, multiple channels combining physical and online stores has increased.
Case Study about Transnational Firms and their Corporate Labor Policy
Philips and ING in the Netherlands and the United States, 1980–2010
Economic activity across national borders increased dramatically between 1980s and the beginning of the twenty-first century. Financial, product, and service markets trans-nationalized, and companies expanded their operations abroad through acquisitions, mergers, and autonomous growth. They increased their sales and profits and became better equipped to compete in the transnational marketplace.
During this period, foreign direct investment increased twelvefold, while the number of firms operating across national borders increased eight fold. Nowadays, many companies no longer realize their revenues and profits in a single country; instead, the sources of their revenues and profits have become dispersed across the globe. Also, these transnational corporations have significant numbers of employees in multiple countries; their work force has become dispersed as well. Finally, a significant number of these firms have experienced the internationalization of top management and shareholders.
Case Study about Dempster Mill Manufacturing Company
Introduction: The high point of 1962 from a performance standpoint was our present control situation –73% owned Dempster Mill. Dempster has been primarily in farm implements (mostly items retailing for $1,000 or under), water systems, water well supplies and jobbed plumbing lines. The operations for the past decade have been characterized by static sales, low inventory turnover and virtually no profits in relation to invested capital.
When control of a company is obtained, obviously what then becomes all-important is the value of assets, not the market quotation for a piece of paper (stock certificate).Last year, our Dempster holding was valued by applying what I felt were appropriate discounts to the various assets. These valuations were based on their status as non-earning assets and were not assessed on the basis of potential, but on the basis of what I thought a prompt sale would produce at that date.
Abstract: CPM, a technique for analyzing projects by determining the longest sequence of tasks (or the sequence of task with the least slack) through a project network Organizations today are also increasingly using virtual project management teams. They are procuring expertise and materials from all corners of the world. Therefore, CPM and CCM process are even more complicated than in the past. These environments also create their own problems and bottleneck that have to be also considered when studying and process or situation. The need to increase profits and revenues has forced many establishments to try to optimize their resources.
Introduction: Managing and running organizations is an evolutionary process over the ages. Such processes have been under going many structural changes. Organizations have shifted from functional managed structures to project based organizational structures. Consequently, project management in organizations is becoming increasingly important. Indeed, it is critical for the success of the company. Most of the above mentioned process changes have occurred in the last three decades. Irrespective of the type of industry or the domain, the need for managerial and structural change is being observed.
Case Study about Achieving Success through Value Engineering
Abstract: In this paper we have discussed the concept of Value Engineering, its job plan and the effective implementation of it through a case study. Efforts have been put into the articulation of the paper to make it coherent which can be easily perceivable. A case study has been discussed in this paper involving a part used in the medical instruments. The material is chosen such that the cost is reduced without affecting the quality of the product. The best feasible solution from the available alternatives is chosen through the feasibility ranking table. Through the application of Value Engineering profits are maximized without hindering the reliability of the product. With the effective utilization of the technique the final outcomes comes out to be a successful showcase of value engineering.
Introduction: Value Engineering is an organized/systematic approach directed at analyzing the function of systems, equipment, facilities, services, and supplies for the purpose of achieving their essential functions at the lowest life-cycle cost consistent with required performance, reliability, quality, and safety. Society of Japanese Value Engineering defines VE as: “A systematic approach to analyzing functional requirements of products or services for the purposes of achieving the essential functions at the lowest total cost”.Value Engineering is an effective problem solving technique. Value engineering is essentially a process which uses function analysis, team- work and creativity to improve value.