»This new support contract has formalised how Fujitsu can best support our business now and in the future, while helping us save around 16 per cent on support costs.«
- Ruskin Snow, IT Operations Manager, Specsavers.
The challenge: Specsavers has worked with Fujitsu across every aspect of its business for over ten years. For example, Fujitsu procures, commissions and installs every single piece of hardware in each Specsavers store, from EPOS terminals to printers to servers. Fujitsu was also a key partner when Specsavers entered the Australian market, helping it hit its target of opening 100 stores in 100 days.More recently, Specsavers has turned to Fujitsu for help with developing its support services which were proving complex, costly and difficult to manage…
The solution: Fujitsu submitted a proposal for a three year support contract that had the capability to tie together all the elements of the IT infrastructure under one framework agreement. By introducing a three-tier support model, Fujitsu hoped the new contract would enable Specsavers to make savings of over 10%. “We were looking for a support contract that would give us just one point of ownership if things went wrong,” adds Snow. “We also wanted more clarity on who was responsible in certain circumstances such as floods or other natural disasters. Reducing the amount of administration involved was also a priority…
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