Study about Implementation of a Standard Management Outcomes System: Thailand
Abstract: Thai government established standards of Thai public management and public service outcomes that will lead to an achievement of total system outcomes in the public sector. It’s achievements and factors affecting the implementation are questions addressed in this study. Results of the study found that the implementation of PSOís data and participation systems of the CDD caused an improvement in the standard of working systems. Both efficiency and quality of work had been increased. Registered to implement PSO work units have had dramatic reductions in concerned work unitsí complaints, significant reductions in using government budget and increased response rates to peopleís demands and expectations. Characteristic of a learning organization, perception in PSO standards, executive support, participative management, performance improvement experience, regulation used in work are significantly affecting officialsí satisfaction in the work improvements caused by PSO implementation.
Introduction: PSO (Public Sector Standard Management System and Outcomes) policy is a significant innovative public policy that aims to establish standards of Thai public management and public service outcomes that lead to an achievement of total system outcomes in the public sector. Success in PSO policy implementation is regarded as successful implementation in the entire public sector. All government organizations are required to develop standard outcomes. This study aims to find out the outcomes the CDD (Community Development Department) has achieved from the intervention of PSO implementation. Major factors that significantly contribute to the implementation and their effect are identified, and measures those support the implementation are suggested. Data system and Participation system of PSO standards are scope of study. keep reading…
