New financial advisor legislation training means reading pages and pages of legislative jargon and regulations doesn’t it? Not when Kineo Pacific instructional designers teamed up with three banks in New Zealand to meet the challenge of training hundreds of staff to understand the impact of these changes on their roles, processes and ways of working with customers. We are really pleased with the result – making even financial legislative training interesting and engaging. Click here to read more…
Tag Archives: Jargon
Airtel : Adapting CRM’s Road to Happy Clients
Airtel, a telephony superbrand, is well on its way to mastering the art of managing customers. The journey has been evolutionary and CRM now gives them the power to study the lives of its customers and offer them personalized services. CRM’s more than a test for Airtel, India’s largest mobile service provider—it’s a lifeline. Airtel’s CRM is roping in more business in a game that’s getting hard, everyday, just to stay in. CRM, mere jargonfor most until recently, is now bandied in junior management conversation and has become crucial for many businesses … click here to refer more on Airtel’s CRM

Filed under Assorted, CRM, ERP, Featured Cases, Industry Specific Cases, Technology, Telecom Industry
