A Study about Exploration and Exploitation: Toward a Theory of Knowledge Sharing in Digital Government Projects
Abstract: This study examines knowledge sharing processes in digital government projects (DGPs). Knowledge sharing processes are a central feature of the functioning of government, but, with very few exceptions, they have received little attention in the literature. The importance of knowledge sharing has become even more evident with the rise of digital government initiatives, as these have a networking effect on bureaucracies, by bringing together individuals from different organizational units, with different skill sets, and different mental models, to work on a common goal – the implementation of the project. With multiple agencies and multidisciplinary knowledge coming together, it is necessary to combine and reconnect the required knowledge. Based on empirical data from four DGPs in two different countries, Switzerland and the United States of America, a theoretical model for knowledge sharing in DGPs is proposed.
Introduction: The possibilities the Internet affords have grown to be ever more important for government agencies in recent years. With tasks continuously growing in complexity and with more decentralized structures, Internetrelated technologies have become a necessity for government agencies to function successfully. In addition, the managerial mindset created by public sector reforms such as the National Performance Review (NPR) in the United States (Osborne & Gaebler 1992; National Performance Review 1993) or the New Public Management (NPM) in Europe (Barzelay 1992, 2001; Schedler 1995) demanded that citizens’ interests be at the core of public administration’s attention, advocating a customer orientation comparable to the private sector. Together with the information society as a driving force, this has led politicians and government officials the world over to make large investments in new information and communication technologies (ICT) in order to provide public services online. keep reading…






