Case Study about Business Processes Improvement: large Croatian companies
Abstract: In this paper the successfulness of the implementation of business processes’ improvements is analyzed from the aspect of influencing factors which manifest themselves in employees’ engagement, gained experience methodology adequacy and implementation factors. The research, conducted on 73 large Croatian companies (15,9% of state’soverall large companies population), has partially confirmed the existence of relationship between the programs of business processes’ improvements and business performances, between organizational variables and business performances as well as between the programs of business processes’ improvements and organizational variables.
Introduction: Contemporary company is exposed to the influence of highly competitive market and therefore in order to survive and progress it permanently needs to improve its ways of doing business. In this context a crucial is the role of its business processes’ improvements (BPIs), through which company influences on shortening of mentioned processes’ duration time and on reduction of the amount of money employed in various forms of stocks. All this at the end influences the cost reduction by which company increases its competitive capability. This understanding is not new at all, but with Hammer and Champy’s (1993) reaffirmation of business processes approach in the lat decade of 20th century. Keep reading…
