Tag Archives: Government Agencies

by | May 20, 2013

A Case Study on Government Coordination and Donor Harmonization Improves Service Delivery

A Study about Government Coordination and Donor Harmonization Improves Service Delivery

The NTP2 program was established by the Government of Vietnam. It would exist regardless of whether any donor contributions were received. Strong government leadership has led to greater coordination, including reporting, budgeting, financial management and procurement. This was a very important aspect of its success as planning and implementation falls across several government agencies. AusAID support has been pivotal in brokering good working relationships between the lead agency and other participating ministries.

Case Study on Government Coordination

The first steps for donor support of the NTP2 were commenting on the program’s design and establishing a funding mechanism. With agreement from the Government and other donors, AusAID led the development of a financing agreement that underpinned the Targeted Program Budget Support. The establishment and operation of the agreed funding mechanism was intregral to harmonising donor support and strengthening Government planning, budget and delivery systems. The implication is that program resources now available are on budget, predictable and subject to review through joint Government and donor audits. Keep reading…

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by | May 3, 2013

A Case Study in Monitoring and Evaluating Social Impacts in Australia

A Case Study about Monitoring and evaluating social impacts in Australia

Executive summary: Monitoring and evaluation (M&E) allows people to learn from past experiences, improve service delivery, plan and allocate resources and demonstrate results as part of accountability to stakeholders. M&E also assists in keeping projects on track, providing a basis for reassessing priorities and creating an evidence base for current and future projects.There is a growing interest in the measurement of social impact across the business, government and nonprofit sectors. In recognising the role that non-profit organisations play in ‘enhancing the economic, social, cultural and environmental wellbeing of society’, the Australian Government has recently focused on improving the measurements of social impact.

Case Study on Monitoring and Evaluating Social Impacts

Introduction: Monitoring and evaluation (M&E) allows people to learn from past experiences, improve service delivery, plan and allocate resources and demonstrate results as part of accountability to stakeholders. Depending on the context, stakeholders can include everyone from end-users to government agencies. M&E program performance achieves this because it enables the improved management of the outputs and outcomes while encouraging the allocation of resources where it will have the greatest impact. M&E also assists in keeping projects on track, providing a basis for reassessing priorities and creating an evidence base for current and future projects (IFC 2008). keep reading…

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by | May 3, 2013

A Case Study on Partnership and Collaboration between Government and Civil Society Organizations

A Case Study about Partnership and Collaboration between Government and Civil Society Organizations

Introduction: In Kyrgyzstan, since the fall of the Soviet Union, civil society organizations (CSOs) have established partnerships and collaborated with various government institutions in order to solve critical social and economic problems and meet community needs. The successful implementation of a myriad of local and donor programs and projects could not have been achieved without CSO and government partnership and a continued effort to improve cross-sectoral relations. Throughout this process Kyrgyz CSOs have acquired significant experience in establishing and developing partnership with state structures, local self-government bodies, and business communities.

Case Study on Partnership and Collaboration

Through the funding and support of the Civil Society Program of the Aga Khan Development Network, Public Association, Counterpart-Sheriktesh, set out to research examples of strong and effective collaboration between government and civil society organizations in Kyrgyzstan. The aim of the project was to identify positive partnerships and relationships between CSOs and the government and document them through case studies. It is our hope that CSOs and government agencies will use these case studies as a guide to developing and cultivating sustainable partnerships that are ultimately necessary both for development in Kyrgyzstan in general and for the development of a sustainable Kyrgyz civil society. Keep reading…

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by | May 2, 2013

A Case Study of Infrastructure Planning and Delivery

A Study about Infrastructure Planning and Delivery

Modern, efficient infrastructure underpins the economic health of all nations, supporting the economy, improving productivity, and providing access to opportunities to build stronger communities. As economies grow and populations expand, so too does the scale of demand on the infrastructure that supports daily life.Improving infrastructure networks can be a hugely expensive task. New railways, roads, desalination plants, power stations and broadband connections can cost hundreds of millions, and often, billions of dollars. At the same time, their impact is equally huge: transforming neighbourhoods and cities; underpinning water security; and powering our homes, factories and offices.Getting the delivery of such infrastructure right is therefore an issue of real importance.

Case Study on Infrastructure Planning and Delivery

Cost overruns can run into hundreds of millions of dollars; a poorly specified project can fail to meet the objectives set out for the investment. As a result, improving infrastructure delivery is now a key priority for governments and government agencies across Australia.Whilst there have been many highly successful deliveries of infrastructure in Australia’s recent history, there are still lessons to be learned. With stakeholders demanding greater transparency and placing additional scrutiny on infrastructure decisions, Governments are rightly very keen to ensure that investment outcomes do not fall short of expectations. Keep reading…

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by | May 2, 2013

A Case Study of a Community Development Board: Local Citizen Participation

A Case Study about a Community Development Board: Local Citizen Participation

Public input is meant for citizens to have a direct role in governmental decisions, many governmental agencies choose to exclude citizen participation. Many administrators claim citizen participation may be unproductive and costly because it disrupts the governmental routine, few citizens appear at meetings, and not many participants know a meeting’s issues or rules. When governmental agencies must consult with citizens, the agencies usually arrange for a meeting after the agencies’ policy/procedure/programs are nearly complete. At this point, the agencies are really only asking the public for political support. Because this meeting is so late in the process, if the citizens disagree and they push hard for the policy/program/procedure to be changed the resulting actions could drain the agencies’ resources.

Case Study on Local Citizen Participation

If citizens are involved in the decision-making process from the start, they are usually more supportive and proactive in helping the stakeholders to achieve the ultimate outcome of the government plan. Government agencies may discover that a person who from the start encourages dialogue, evaluates programs, and encourages change for the better may help much more than a person who does this late in the process. keep reading…

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by | April 29, 2013

A Case Study on Building a New Double-Sided E-Government Conceptual Model

A Case Study about Building a New Double-Sided E-Government Conceptual Model

Abstract: Traditionally, E-Government was about providing information and services to citizens online such as paying bills, fine, traffic tickets, voter information, complaint tracking and birth& death certificates. E-Government also expanded to conduct transactions with business partners such as suppliers, vendors and contractors. However, the other side of the E-government coin was not obvious, which is the monitoring from people to all government agencies while conducting transactions, monetary expenditure, recruitment, promotions and all other official business and activities.

Case Study on E-Government Conceptual Model

Introduction: Traditional e-government is concerned with providing electronic services to citizens such as paying bills and violations online, applying for licenses and permits, road maps and geographical information systems, and some organized government information services. With what the world witnesses recently in the middle east revolutions, and the many accusations for government officials of corruptions, collection billions of dollars illegally, and mistreatment of citizens in many aspects of life, it has became the time that the concept of e-government expand to monitor and system all aspects related to government, its agencies and all its officials and workers. Keep reading..

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by | April 27, 2013

Case Study on Institutional Arrangements for Water Resource: Southern Zimbawe

Case Study about Institutional Arrangements for Water Resource: Southern Zimbawe

Abstract: The last two decades of the twentieth century have seen the emergence of new strategies for natural resource management and supporting institutions throughout the Southern African region. There is a clear shift from the centralised and state driven natural resource management regimes of the colonial period and the immediate post independence years towards decentralised and mainly community-based management regimes. This approach is clearly articulated in theories of collective action and common pool resource management (CPRM) where the focus is on getting the institutions right.

Case Study on Institutional Arrangements

Introduction: Access to and control over natural resources in developing countries is an issue that has attracted national and international interest for almost a century. In recent years in Southern Africa, there has been a clear shift from the centralised and state driven natural resource management regimes of the colonial period towards decentralised and mainly community-based management regimes. Government agencies and NGOs are accordingly reshaping their own functions away from direct involvement in management towards supportive technical and advisory roles. Keep reading…

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by | April 27, 2013

Case Study on Infrastructure Planning and Delivery

A Case Study about Infrastructure Planning and Delivery

Introduction: Modern, efficient infrastructure underpins the economic health of all nations, supporting the economy, improving productivity, and providing access to opportunities to build stronger communities. As economies grow and populations expand, so too does the scale of demand on the infrastructure that supports daily life. Improving infrastructure networks can be a hugely expensive task. New railways, roads, desalination plants, power stations and broadband connections can cost hundreds of millions, and often, billions of dollars. At the same time, their impact is equally huge: transforming neighborhoods and cities; underpinning water security; and powering our homes, factories and offices.

Case Study on Infrastructure Planning

Getting the delivery of such infrastructure right is therefore an issue of real importance. Cost overruns can run into hundreds of millions of dollars; a poorly specified project can fail to meet the objectives set out for the investment. As a result,
improving infrastructure delivery is now a key priority for governments and government agencies across Australia. Whilst there have been many highly successful deliveries of infrastructure in Australia’s recent history, there are still lessons to be learned. With stakeholders demanding greater transparency and placing additional scrutiny on infrastructure decisions, Governments are rightly very keen to ensure that investment outcomes do not fall short of expectations. Keep reading…

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by | April 24, 2013

A Case Study for Bureaucracy, Democracy, and Institutional Change: Caltrans

A Case Study on Bureaucracy, Democracy, and Institutional Change: Caltrans

Abstract: This paper analyzes the extent to which bureaucracies sustain or impede the progress of democracy when they are under pressure to change from elected officials. It does so by answering the following questions. To what degree do government agencies remain committed to Weber’s bureaucratic ideals of equality and representation when they are under change? And, whether it is possible, or even desirable, for elected representatives to fully control their bureaucracies. As a case study, this paper examines a dynamic between the California State Government, and its primary transportation agency, the California Department of Transportation (Caltrans) with the instigation of New Public Management (NPM) over a span of two decades.

Case Study on Caltrans

Introduction: This paper analyzes the extent to which bureaucracies sustain or impede the progress of democracy when they are under pressure to change from elected officials. It does so by answering the following questions. To what degree do government agencies remain committed to Weber’s bureaucratic ideals of equality and representation when they are under change? And, whether it is possible, or even desirable, for elected representatives to fully control their bureaucracies. These questions have a high degree of relevance, because bureaucracy is indispensable for both democracy and capitalism. For example, Weber’s concern was not only with the organization of bureaucracies, but also with the democratic order, which requires a well functioning bureaucratic apparatus. Keep reading..

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by | March 22, 2013

Case Study on Factors Influencing Citizen Adoption of E-government

Case Study about Factors Influencing Citizen Adoption of E-government: A Review and Critical Assessment

Abstract: E-government is a relatively new branch of study within the Information Systems (IS) field. This paper examines the factors influencing adoption of e-government services by citizens. Factors that have been explored in the extant literature present inadequate understanding of the relationship that exists between ‘adopter characteristics’ and ‘behavioral intention’ to use e-government services. These inadequacies have been identified through a systematic and thorough review of empirical studies that have considered adoption of government to citizen (G2C) electronic services by citizens.



Case Studies on E-government

Introduction: E-government is a relatively new area of study in the Information Systems (IS) field that is concerned with use of ICT by the government agencies to electronically deliver its services. According to Carter and Belanger (2005) the relationship of government with recipients of its electronic services is characterized as; government to citizen (G2C), government to business (G2B); government to employees (G2E); government to government (G2G). In a comprehensive review of the e-government studies within above mentioned relationships, Titah and Barki (2006) concluded that the most e-government studies fall under five distinct categories that explore the influence of; a) managerial practices, b) individual and organizational characteristics, c) IT characteristics, d) measurement of e-government, e) government subcultures; on e-government adoption. In a G2C context, the focus of this paper is on influence of individual and organizational characteristics on e-government adoption.

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