Business Challenges: ASM provides express parcel delivery services to customers throughout Spain, Andorra and Portugal. A keen focus on customer care helps ASM deliver outstanding service. An online tracking system reassures customers that packages are handled with care and delivered to the right place and on time.
Signed delivery receipts can be viewed on ASM’s web portal once goods have been successfully delivered to the final recipient. The process for capturing and uploading delivery receipts was not, however, particularly efficient and there was usually a delay of several days before a customer was able to view their proof of delivery.This delay was a cause of customer dissatisfaction and was directly affecting cash flow as ASM was not able to invoice customers until delivery was confirmed. ASM therefore urgently needed a more efficient and effective process for document capture and upload. Click here to read more…