In his ﬁrst month in power, the UK’s new Chancellor of The Exchequer, George Osborne, set a challenge to the public to give ideas of how the government can save money in order to address the government’s deﬁcit. To this end, HM Treasury chose to use Dialogue App to run an effective consultation called the Spending Challenge. The Government wanted citizens to submit ideas on how it could spend money more effectively and reduce waste in order to save money.
UK Prime Minister David Cameron produced a video inviting the UK’s over 6m public sector workers to submit their ideas over the ﬁrst two weeks of the Challenge. As this group work intimately with government spending, it was felt they were best placed to provide feedback on how the government could get more for less money. Keep reading…
Executive Summary: Most domestic energy use, most of the time, is invisible to the user. Most people have only a vague idea of how much energy they are using for different purposes and what sort of difference they could make by changing day-to-day behaviour or investing in efficiency measures. Hence the importance of feedback in making energy more visible and more amenable to understanding and control.
There is considerable variety in the feedback literature, but common themes emerge. The first studies, in the 1970s, established that feedback (mostly via display monitors) has measurable effects and was worth pursuing, on its own or in combination with other processes. Feedback came to be seen in terms of a learning tool, allowing energy users to teach themselves through experimentation. keep reading…
A Case Study about Ensuring Fair and Reliable Measures of Effective Teaching
Executive Summary: States and districts have launched unprecedented efforts in recent years to build new feedback and evaluation systems that support teacher growth and development. The goal is to improve practice so that teachers can better help their students graduate from high school ready to succeed in college and beyond. These systems depend on trustworthy information about teaching effectiveness—information that recognizes the complexity of teaching and is trusted by both teachers and administrators.
To that end, the Measures of Effective Teaching (MET) project set out three years ago to investigate how a set of measures could identify effective teaching fairly and reliably. With the help of 3,000 teacher volunteers who opened up their classrooms to us—along with scores of academic and organizational partners—we have studied. Keep reading…
Challenge: Beringer serves over 1,000 companies nationwide. They service over 300 devices and servers for these companies, alongside thousands of end-users. Serving customers with distributed sales and field services requires Beringer support reps to be able to access customer desktops no matter where they are located. In addition, many Beringer customers are in the financial services industry and are very concerned with security and audit capabilities. Unfortunately, none of the above solutions easily enabled remote access through firewalls or had sufficient auditing to meet these needs.
The Solution: Currently, Beringer has a team of 12+ support representatives providing support to all of their customers. Given their growth and responses from customers, Beringer knew they needed a remote support solution that would provide consistent accessibility, strong security and the ability to customize and collect feedback from end-users.
Overview: This case study was published on 08/11/2011 on the XpertHR website (of which the University subscribes). It is written by Caroline Noblet an employment lawyer with solicitors Squire Sanders Hammonds and deals with poor performance. This looks at a situation in which a manager initially wants to consider dismissing an employee for her poor performance even though the employer has failed to address the poor performance to date.
Insufficient training, poor communication, the employee’s lack of understanding of his or her goals and objectives, lack of feedback, poor quality supervision and/or support, excessive workloads, unrealistic targets and deadlines, poor working relationships and personal problems. Alternatively, poor performance may be the result of genuine inabilityor lack of commitment. If Carol’s poor performance is conduct related, Rest Assured should follow its disciplinary procedure rather than a performance management process.
We soon built up a strong understanding of the brand and the way it was perceived by travellers. This enabled us to grow the campaign by approaching affiliates who would make suitable partners. We provided Eurostar with regular feedback on affiliate recruitment, new ideas for incentives and tailored reports by phone and on paper – delivering a sharp improvement in service over the previous network. Read more..
First of all, thank you all for participating in the Distressed Debt Investing Poll. Your feedback has been helpful in allowing me to better guage our reader’s interest. As you can see from the poll results, Distressed Debt Investing is going to start zeroing in on distressed debt concepts and distressed debt case studies. In that regard, a reader has sent me a very interesting write-up on AbitibiBowater’s Bankruptcy. I have been following the situation for quite sometime and present to your some thoughts on the bankruptcy, the valuation, etc. Click here to read more…
Only few companies seem to fully exploit the valuable information they receive on customer and dealer opinions and preferences. The purpose of this study is to examine how firms can ensure that feedback contributes to the development of improvements in the organization in order to become more customer-centric. Theoretical approaches to a company’s relationships with customers and dealers, the importance of internal and external customer satisfaction, the creation of knowledge and the role of the organization have been considered. Thereafter, the current processes of feedback utilization in the case company Volvo Construction Equipment Region International have been analyzed. Read more..