Tag Archives: consumer trust

Case Study of Bank of the Philippine Islands

With volume licensing, which is part of our SAM program, we can transfer software license assets to different employees as needed. We believe this kind of flexibility will be an ongoing financial benefit.
- Joselito Mariano, IT and SAM Manager, Bank of the Philippine Islands.



Situation: Founded in 1851, the Bank of the Philippine Islands (BPI) was the first private commercial bank in the Philippines and Southeast Asia. It provides consumer, trust, and corporate banking services to more than 3 million depositors through its 700 branch offices. International publications and ratings agencies have consistently cited BPI for maintaining above-average profitability, sufficient liquid capital and assets, a low-cost funding base, and a manageable number of non-performing loans, compared to other banks operating in its regional marketplace…



Case Study of Bank of the Philippine Islands


Solution: Over the next two weeks, Ports & Packets and Microsoft consultants worked with BPI to develop a comprehensive Software Asset Management (SAM) program. “BPI already had policies in support of a SAM program,” says Jay Paloma, Managing Consultant at Ports & Packets. “The bank just needed a more structured approach to software purchase requisitioning and approval, distribution, deployment, and asset monitoring.” Specifically, Ports & Packets and Microsoft recommended the following actions as part of a robust SAM program:…
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Case Study for Manuka Health

Building a business around the proven therapeutic benefits of manuka honey, Te Awamutu-based Manuka Health has grown rapidly to serve in excess of 40 export markets. Implementing Abel® has dramatically slashed time needed for quality control processes, significantly improved efficiency and helped much more effectively deliver on a central customer promise of clarity and transparency. Quality control matters for every business, and especially so if you are in food and health.

Case Study for Manuka Health

Based in the Waikato town of Te Awamutu, Manuka Health has grown rapidly over four years from a handful of staff to over 30, supplying customers in over 40 countries. It has been a finalist in both the Deloitte Fast 50 and New Zealand International Business awards. And if its success reflects the quality of its products, Chris Bowman, the company’s Operations Manager, says it is also based on hard-won consumer trust and confidence. While their honey also tastes good, their products are mostly marketed for the therapeutic antibacterial, antifungal and anti-inflammatory benefits of a key ingredient, methylglyoxal occurring only in honey produced by bees that forage native New Zealand manuka trees. Across a wide range, every product must contain its stated level of methylglyoxal. Find out more about Manuka Health


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Mergers & Acquisitions: Planning and Executing for Success

Mergers and acquisitions are always challenging, but today’s deals represent an altogether different breed.
When transactions move this quickly and the time for due diligence is compressed, risks multiply exponentially—tempting management to become inwardly focused at the precise moment they should be devoting even greater attention to their customers, shareholders and other stakeholders. With consumer trust and confidence eroding, a sophisticated customer retention strategy is vital. And while shareholders have high expectations for synergy realization, they are also looking for a strong capital base, making a clear divestiture agenda essential.
The right approach can help financial institutions reduce distractions, stay engaged with customers, improve the business model and fend off competitors while accelerating value capture from the deal.
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merger and acquisitions

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