Tag Archives: Best Practices

A Case Study about Performance Evaluation in a Matrix Organization

Abstract: Purpose – The purpose of this paper is to examine and ultimately suggest the most effective method with which to evaluate employees operating within a matrix organization. The paper aims to demonstrate the tools, corporate participation and acceptance levels required in order to ensure employee and manager ‘‘buy in’’ and implementation. Design/methodology/approach – This paper consists of a comprehensive review of literature demonstrating functional areas within matrix organization as well as employee evaluation methods within various organizations. It is presented in three sections, defining a matrix organization, demonstrating effective evaluation methods and strategies, and finally showing how the two should work together. Critical incidents are interspersed throughout the article in order to demonstrate how the research compares to the methods employed by a leading aviation engineering firm.

Introduction : The objective of this three-part article is to understand the most effective method with which to review the functional performance of employees within a matrix organization. Through a review of the literature, we will attempt to identify the ‘‘best practices’’ in performance appraisals in the instances where an employee reports to one, manager, but functionally performs for another. This has been an enigma and challenge since the inception of the matrix. How is consistency in evaluation ensured? Making certain that there is a consistency in the standards that are applied to employees during the evaluation process, and that the criteria it takes into consideration is relevant to the industry (Grehan, 2002), it is important to understand if employees in a matrix organization are adequately reviewed when it comes to their performance evaluation. keep reading..

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