A Case Study Report on the Implementation of Key Performance Indicators
Introduction: A starting point that institutions considering the use of KPIs would already have in place the main elements of the governance framework and strategic planning processes appropriate for this. This is generally true as a sector-wide assumption, but the experience of this project shows that the particular governance structures, culture, and practices in each institution can have a significant bearing on the timing and the way that KPIs are introduced and used.
Where institutions are still developing and implementing aspects of their governance framework and planning processes, the introduction of KPIs will have to take account of these issues, and may not be the first priority. For others, the experience of working on KPIs may suggest changes they need to make in other aspects of their governance arrangements, and it may make sense to address these before KPIs can fully be implemented. Keep reading…




