Operating within the fiercely competitive communications sector, Pace Telecom is a market leader and renowned for the quality of its products and services. Yet, like all ambitious organisations, Pace Telecom was looking to introduce smart working practices by automating repetitive administration that highly skilled employees routinely conducted. This case study describes how Pace Telecom deployed TaskCentre, the Business Process Management (BPM) Suite, to automate a number of financial reporting, customer retention and win-back workflow processes-Click here to read more…
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