Fundamental Skills for Case Managers

This self-study guide was developed primarily for the California State Maternal and Child Health Branch’s Adolescent Family Life Program (AFLP) and Adolescent Sibling Pregnancy Prevention Program (ASPPP). In order to do their jobs effectively, all case managers in these programs require certain core skills and subject area expertise.

The Center for Health Training has held the Technical Assistance and Training contract for these programs since 1998, providing on-site assistance and workshops for case managers. Throughout this period, there has been a need for ongoing training of new staff in the fundamentals of case management. Although face-toface training sessions are generally most effective, it has become increasingly difficult for staff to attend them. Therefore, this self-paced study guide was created to provide an alternative means to train new case managers as they are hired.

While it is geared towards new AFLP/ASPPP case managers, experienced case managers and those working in other programs may find this guide a useful review, as well as a tool to help them identify areas they need to focus on in their practices.

The guide is intended to be completed on an individual basis, with a supervisor’s involvement and guidance. It can also be completed by groups of case managers working together. Each unit contains written activities that include self-reflection exercises, observations, and the opportunity to apply the knowledge and skills learned from that unit during a role-play or while seeing a client. To refer this case study click here Fundamental Skills for Case Managers

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