‘We dug our heels in and decided to fight. We lobbied our local MP and local Councillors, explaining that we were in conflict with the health authority and why. Clients also helped by writing personal letters. We held public meetings and managed to get press coverage.’ All in all the conflict lasted for two years. The health authority owed Kaleidoscope over £150,000, which put a severe strain on the organization. Some services were cut. But the management committee and staff were both behind the decision to fight, and the health authority eventually honored its contract.
by admin | December 29, 2012 · 11:40 am