A Study about Total Quality Management Approach: Manufacturing Industry
Abstract: In this thesis, the Total Quality Management (TQM) that applied in manufacturing industry is studied theoretically through a case study in manufacturing industry. The study is about the philosophy and concept of TQM, and to analyze the implementation of TQM as well as the constraints and benefits of TQM. This thesis focuses on TQM approach in manufacturing industry in all functions at all levels of the organization. This study was mainly carried out by preparing the letter to industry, industry visit, process mapping, data collection, analysis of the data, result and discussion of the analysis, and conclusion. In this case study, Mitsumi Technology (M) Sdn. Bhd. (MSE) was examined and the results for a different year have been discussed. The study shows that the implementation of TQM in Mitsumi is based on the first defective ratio, double check, customer claim, productivity, inventory, and supplier performance.
Introduction: During the nineteenth century the modem industrial system began to emerge. In the United States, Frederick Taylor pioneered scientific management in the late nineteenth and early twentieth centuries, removing work planning from the area of workers and foremen and placing it in the hands of industrial engineers. The twentieth century introduce in a technological era that enabled the masses to benefit themselves of products previously reserved for only the wealthy. Henry Ford introduced the moving assembly line into Ford Motor Company’s manufacturing environment. Assembly line production broke down complex operations that could be performed by unskilled labor. This resulted in the manufacture of highly technical products at low cost. As part of this process, an inspection operation was instituted to separate good and bad products. Quality, at this point, remained under the area of manufacturing. Keep reading…
