A Study about Total Quality Management Approach: Manufacturing Industry
Abstract: In this thesis, the Total Quality Management (TQM) that applied in manufacturing industry is studied theoretically through a case study in manufacturing industry. The study is about the philosophy and concept of TQM, and to analyze the implementation of TQM as well as the constraints and benefits of TQM. This thesis focuses on TQM approach in manufacturing industry in all functions at all levels of the organization. This study was mainly carried out by preparing the letter to industry, industry visit, process mapping, data collection, analysis of the data, result and discussion of the analysis, and conclusion. In this case study, Mitsumi Technology (M) Sdn. Bhd. (MSE) was examined and the results for a different year have been discussed. The study shows that the implementation of TQM in Mitsumi is based on the first defective ratio, double check, customer claim, productivity, inventory, and supplier performance.
Introduction: During the nineteenth century the modem industrial system began to emerge. In the United States, Frederick Taylor pioneered scientific management in the late nineteenth and early twentieth centuries, removing work planning from the area of workers and foremen and placing it in the hands of industrial engineers. The twentieth century introduce in a technological era that enabled the masses to benefit themselves of products previously reserved for only the wealthy. Henry Ford introduced the moving assembly line into Ford Motor Company’s manufacturing environment. Assembly line production broke down complex operations that could be performed by unskilled labor. This resulted in the manufacture of highly technical products at low cost. As part of this process, an inspection operation was instituted to separate good and bad products. Quality, at this point, remained under the area of manufacturing. Keep reading…
A Study about Total Quality Management in Higher Education: Quality in Practice
Abstract: The overall objective of this thesis work is to highlight the general principles of TQM involved and to point out how this approach has been and can be used to improve the quality of an academic institution. This work has been specified for higher education of University College of Borås, and it will cover the whole of institution, administrative structure, rather than academic area, specific program, department, or services. This objective is conducted towards an evaluation and assessment of the current quality work of this university. In fact, the way in which this university is working with quality issues now, will be compared with a TQM approach and the weaknesses and strengthens of the quality work of this institution will be recognized.
Background: In fact, the vital role of quality in higher education in a highly competitive environment has approved, and administrators and educators of Higher Education Institutions are continually seeking for ways to have more effective and meaningful educational instruction, Babbar, example of these investigators is University College of Borås board and its administrators. UCB administrators have started to establish quality sector to improve the quality, standards of their higher education, and to make their educational system more effective. Recently, one philosophy has emerged in the concepts of quality and management, named as Total Quality Management. Keep reading…
A Study about Biological Assessment Program: Support Water Quality Management
Background: A biological assessment is an evaluation of the biological condition of a water body using surveys of the structure and function of resident biota, including migratory biotathatreside in the water body for atleast one part of their life cycle (USEPA 2011b). Biological assessment information is important to effectively and accurately answer water quality management questions about condition, protection, and restoration. It is a principal monitoring tool for state and tribal water quality agencies (referred to throughout aswater quality agencies) and is used to varying degrees and purposes byall 50 states and increasingly by tribes.
The technical rigor of a biological assessment program determines the degree of accuracy and precision in assessing biological condition and deriving stressorresponse relationships. With increasing technical rigor, a water quality agency gains increased confidence in data analysis and interpretation, as well as more comprehensive support for a variety of water quality management activities. read more in Water Quality Management
A Study about Implementing Total Quality Management in Construction Firms
Abstract: As building projects get larger and more complex, clients are also increasingly demanding higher standards for their delivery. Total quality management ~TQM! has been recognized as a successful management philosophy in the manufacturing and service industries. TQM can likewise be embraced in the construction industry to help raise quality and productivity. Two case studies of construction companies showed how TQM can be successfully implemented in the construction industry. The beneﬁts experienced include reduction in quality costs, better employee job satisfaction because they do not need to attend to defects and client complaints, recognition by clients, work carried out correctly right from the start, subcontractors with proper quality management systems, and closer relationships with subcontractors and suppliers.
Introduction: Total quality management ~TQM! is often termed a journey, not a destination ~Burati and Oswald 1993!. Much research has been done with regard to the implementation of TQM and it is believed that the beneﬁts of higher customer satisfaction, better quality products, and higher market share are often obtained following the adoption of TQM by construction companies. It requires a complete turnaround in corporate culture and management approach ~Quazi and Padibjo 1997! as compared to the traditional way of top management giving orders and employees merely obeying them. Keep reading…
A Study about Development of a Quality Appraisal Tool: Delphi Technique
Background: A case series is an observational study describing a series of individuals, usually all receiving the same interventionwith no control group. Because of the lack of a control group, a case series study occupies a low position in the hierarchy of evidence and is considered the weakest study design from which to obtain evidence on effectiveness.
Case series studies may be affected by various types of biasesrelated to selection, detection, performance, attrition, reporting, and publication. Thusthe derived results are ranked as low quality.Nevertheless, there are circumstances when case series studies are the only form of research evidence available and including them in systematic reviewsand HTAreviews might be considered necessary. Keep reading…
Case Study about Quality Improvement in Social Care
The re-structuring has meant moving from a traditional hierarchical organisation to one with a matrix management structure, where operational managers are responsible for the line management within services, and have access to a range of support functions as and when they need them. In addition to business support functions such as HR and Learning & Development, these also include a Quality and Compliance team,
Better Practice team and a Performance Improvement team who work alongside operational staff to make sure that services are delivering the best possible support.As a mark of how seriously the organisation takes its commitment to quality, the Quality and Compliance Team report to the Executive Director of Quality and Compliance, a post which is one of eight Executive Directors of Dimensions. Keep reading
Qualitative case study methodology provides tools for researchers to study complex phenomena within their contexts. When the approach is applied correctly, it becomes a valuable method for health science research to develop theory, evaluate programs, and develop interventions. The purpose of this paper is to guide the novice researcher in identifying the key elements for designing and implementing qualitative case study research projects. An overview of the types of case study designs is provided along with general recommendations for writing the research questions, developing propositions, determining the “case” under study, binding the case and a discussion of data sources and triangulation. To facilitate application of these principles, clear examples of research questions, study propositions and the different types of case study designs are provided.
>Introduction: To graduate students and researchers unfamiliar with case study methodology, there is often misunderstanding about what a case study is and how it, as a form of qualitative research, can inform professional practice or evidence-informed decision making in both clinical and policy realms. Click here to read more…
Case Study about Qualitative Investigation of Interpersonal Communication in Chat Reference
Synchronous chat reference services have emerged as viable alternatives to the traditional face-to-face (FtF) library reference encounter. Research in virtual reference service (VRS) and client–librarian behavior is just beginning with a primary focus on task issues of accuracy and efﬁciency. This study is among the ﬁrst to apply communication theory to an exploration of relational (socioemotional) aspects of VRS. It reports results from a pilot study that analyzed 44 transcripts nominated for the LSSI Samuel Swett Green Award (Library Systems and Services, Germantown, MD) for Exemplary Virtual Reference followed by an analysis of 245 randomly selected anonymous transcripts from Maryland AskUsNow! statewide chat reference service. Transcripts underwent in-depth qualitative content analysis. Results revealed that interpersonal skills important to FtF reference success are present (although modiﬁed) in VRS.
Introduction: Library resources and accompanying services to library clients have undergone rapid transformation since the introduction of Web browsers in 1993. Access to electronic information through library Web pages has proliferated and, since 1999, Web-based library reference services have emerged as vital alternatives to the traditional face-to-face (FtF) or telephone reference encounter. Synchronous, (i.e., chat reference or Ask a Librarian services) and asynchronous (i.e., e-mail) virtual reference services (VRS) have grown in number and become common features of both public and academic library home pages (Johnson, 2004). Keep reading…
Matrix management of projects, it is argued, may generate normative conflict, prompting project and functional managers to engage in nonconformist conflict behavior which challenges the division of authority in matrix. An analysis of such struggles has been lacking yet.
The present study fills this gap. Distinguishing between retreatism, ritualism, manipulation and rebellion, forms and outcomes of such power struggles are explored in a case study of the R&D establishment of a multinational corporation.
A so-called balanced matrix was applied, in which power between both kinds of matrix managers is equally balanced. Analysis shows, how each party tried to shift the balance of power toward its side -mostly in vain however; in the end, the “hot” war between contending parties gave way to a mixture of “cold” war and willing cooperation.
From the case data, organizational features other than matrix design as such are identified, that seem to affect the chances of mutual conflict escalating. Read more on Matrix
Case Study about Problem of non-normality in Statistical Quality Control: Surface Mine
Introduction: Quality of ore varies in the complete spectrum of mining operations. Depending upon the quality control practices at mines, grade variation may follow a systematic pattern or an erratic fluctuation. The different statistical quality control techniques, especially control charts, are used for continuous monitoring of grade variation.
The main purpose of the application of control charts is to identify the root causes of quality variation based on which corrective actions are taken to remove irregular grade fluctuation. Some studies on the application of control charts were conducted in the mineral industry for improving the quality of ore. These studies explored the application of the Shewhart X — and R charts. The constructions of these charts were based on the normality assumption of sample observations.