Study about User Expectation Verses User Perception of Service Quality in University Libraries
Abstract:~ The library as one of the main service organizations in any University the assessment of service quality through user perspectives is very important. It provides a prompt feedback for libraries to assess and improve their services to users. The aim of this research was to measure the desired service expectations and actual service performance of the users of the University of Colombo Library System. As the initial step, 116 different service quality attributes were identified from previous studies done all around the world. Of these 35 attributes which are most appropriate to the Sri Lankan University Libraries were selected by an expert panel evaluation. The selected attributes were incorporated with the SERVQUAL model and a robust instrument was developed to ascertain the views of library users about service levels.
Introduction:~ The concept of “Quality” has emerged and remained as a dominant theme in management thinking since the 1940s. While the initial approaches emerged from American theorists and practitioners, early commercial applications were predominantly amongst Japanese companies. More recently organizations throughout the world have begun to embrace the theories and practices of quality. The quality of tangible products is usually easy to check and easy to define. It is more complex, when talking about service quality. It begins with the design and is present through the whole process of delivery and performance, with assessment during the delivery process. The measurement of service quality is difficult, due to the minute differences in customers’ ways of perceptions and expectations. Keep reading…
Introduction: Construction VE, whether function based or not, deals poorly with aesthetics – or aesthetics is sidestepped entirely. How do we evaluate an aesthetic choice, benchmark it, separate it from other attributes and decide how much we are willing to pay? Periodically in function analysis I see something like “Provide Aesthetics” or “Enhance Beauty” when brainstorming the functions. I’ve never seen these rather weak functions on (or near) the critical path. Let me suggest that this is at least partly because the real functions of aesthetics are not articulated.
The project was to build the flagship research facility for Novartis, one of the largest drug companies in the world. The state-of-the-art bioscience laboratories were to occupy a half-million SF of renovated industrial shell in Cambridge, Massachusetts. The project was about to begin construction. At somewhere near $200 million, it was over budget and a construction “VE” study was underway. The construction manager, owner and architect were meeting to discuss what could be omitted or changed. Read more on Functions of Aesthetics
A Study on Improving the Civil Engineers Ability of Aesthetic Design
Abstract: Engineers designing public facilities such as bridges must take into consideration Efficiency, Economy and Aesthetics. Nevertheless, many civil engineers are challenged to learn Aesthetics. The research group to which we belong decided to participate in bridge design competitions to practice improving ability of aesthetic design. Our aims through these challenges are summarized below: 1) To master perspective drawing techniques as a tool to consider. 2) To get interested in various things on a regular basis and store ideas. 3) To gain experience in refining form by participating in competitions and working on practice exercises. 4) To improve presentation techniques so that viewers can imagine an attractive use of a bridge.
Introduction: It takes a long time for public facilities such as bridges to become a part of the local landscape. Therefore, civil engineers must pursue Aesthetics in addition to Efficiency and Economy. However, civil engineering departments in Japanese universities tend to place more importance on Efficiency and Economy than on Aesthetics in their educational curriculum . In companies, a specialized landscape examination team designs for any facilities which will play an important role. In contrast, however, engineers without enough knowledge of landscape are forced to engage in designing through studying guidelines and manuals by themselves for other facilities Currently, we belong to “The Subcommittee of 3E in bridge design of JSBEA, Japan Steel Bridge Engineering Association”  consisting of young practical engineers. Only 4 out of 22 group members have had practical experience in aesthetic design. As a result, we felt the need to study at both the theoretical and practical level. Keep reading…
Study about Receiver Operating Characteristic Analysis
Abstract: Receiver operating characteristic (ROC) analysis provides the most comprehensive description of diagnostic accuracy available to date, because it estimates and reports all of the combinations of sensitivity and speciﬁcity that a diagnostic test is able to provide. After sketching the 6 levels at which diagnostic efﬁcacy can be assessed, this paper explains the conceptual foundations of conventional ROC analysis, describes a variety of indices that can be used to summarize ROC curves, and describes several forms of generalized ROC analysis that address situations in which more than 2 decision alternatives are available. Key issues that arise in ROC curve ﬁtting and statistical testing are addressed in an intuitive way to provide a basis for judging the validity of ROC studies reported in the literature.
Introduction: Diagnostic accuracy: the second level of efﬁcacy concerns the extent to which the results of a diagnostic test agree, in some statistical sense, with patients’ actual states of health or disease. Virtually all practical measures of diagnostic accuracy quantify the ability of a test to distinguish between 2 (usually composite) states of truth, such as “normal” vs “abnormal” or “positive” vs “negative,” with respect to a speciﬁed disease. Examples of diagnostic-accuracy measures include percentage correct, sensitivity and speciﬁcity, and receiver operating characteristic (ROC) curves. Of these, ROC curves provide the most comprehensive description, because they indicate all of the combinations of sensitivity and speciﬁcity that a diagnostic test is able to provide as the test’s “decision criterion” is varied. Keep reading…
Study about Interpretation Building and Marketing Strategy Formulation: Market-Oriented Ethnography
We address the general question of how ethnographic interpretations of the consumption behavior of market segments can be developed and how they can be useful in formulating marketing strategy. The term market-oriented ethnography refers to an ethnographic focus on the behavior of people constituting a market for a product or service. We propose a systematic process for building market-oriented ethnographic interpretation and then describe how these interpretations are useful in formulating marketing strategy. Our premise is that studying and interpreting the subjective experiences of the market segments served by specific marketing programs is a useful step in establishing enduring.
In the first section, we emphasize the contributions of each of two central types of data collection to building market-oriented ethnographic interpretation. In the second, we explain the process of constructing a sound ethnographic interpretation from multiple data sources. These sections can be read from two perspectives: They provide direction to those conducting market-oriented ethnography, and they provide guidance to those evaluating such work. In the last section, we link the process of constructing ethnographic interpretation to that of marketing strategy formulation by discussing four strategic purposes for which market-oriented ethnography is particularly useful. Keep reading…
Study about Strategic Orientation and Firm Performance in an Artistic Environment
Conventional marketing wisdom holds that a customer orientation provides a firm with a better understanding of its customers, which subsequently leads to enhanced customer satisfaction and firm performance. However, there are cautions that being too customer focused can lead to inertia, and anecdotal evidence suggests that it may be better to “ignore your customer” when developing new products. Building on the market orientation research stream.
The authors examine the impact of three alternative strategic orientations—customer orientation, competitor orientation, and product orientation—on a variety of subjective and objective measures of performance in the nonprofit professional theater industry, which is marked by high rates of artistic innovation and largely unpredictable customer preferences. The results indicate that the association between strategic orientation and performance varies depending on the type of performance measure used. However, the most unambiguous result is that a customer orientation e xhibits a negative association with subscriber ticket sales, total income, and net surplus/deficit. Keep reading…
Study for Value Addition To Local Kani Tribal Knowledge
Overview:~ The subject of this case study is the role of intellectual property rights in the benefit sharing arrangements concerning the “Jeevani” drug, which was developed by scientists at the Tropical Botanic Garden and Research Institute (TBGRI), based on the tribal medicinal knowledge of the Kani tribe in Kerala, South India. “Jeevani” is a restorative, immuno-enhancing, anti-stress and anti-fatigue agent, based on the herbal medicinal plant arogyapaacha, used by the Kani tribals in their traditional medicine.
Within the Kani tribe the customary rights to transfer and practice certain traditional medicinal knowledge are held by tribal healers, known as Pla this. The knowledge was divulged by three Kani tribal members to the Indian scientists who isolated 12 active compounds from arogyapaacha, developed the drug “Jevaani”, and filed two patent applications on the drug (and another patent based on the same plant but for different use). The technology was then licensed to the Arya Vaidya Pharmacy, Ltd., an Indi an pharmaceutical manufacturer pursuing the commercialization of Ayurvedic herbal formulations. Keep reading…
As with most hospitals, labor is the largest budget expense at the Providence Alaska Medical Center (PAMC) in Anchorage. But benchmarking indicated that staff utilization at PAMC, a part of the Providence Health System, was above the 75th percentile of the national average. To remedy this, in October 2003, a multidisciplinary team (nursing, leadership, finance and physicians) began a Six Sigma project to create a more effective process for scheduling staff.
During the Define phase of the project, the team found that the hospital’s staffing dollars – which includes salaries, benefits and contract labor – were substantially over budget. Roughly 75 percent of the variance could be linked to nursing salaries and the use of registered nurses from outside staffing resources. Within the nursing area, the team found that the adult critical care unit (ACC) was 22 percent over budget for staffing … click here to read ahead
A Case Study about Margin Requirements for Non-Centrally-Cleared Derivatives
Executive Summary: This consultative document presents the initial policy proposals emerging from the Basel Committee on Banking Supervision (BCBS) and the International Organization of Securities Commissions (IOSCO) joint Working Group on Margining Requirements (WGMR). These proposals would establish minimum standards for margin requirements for non-centrallycleared derivatives.1 These proposals were developed in consultation with, and with the ctive participation of, the Committee on Payment and Settlement Systems (CPSS) and the Committee on the Global Financial System (CGFS).
Background: The economic and financial crisis that began in 2007 demonstrated significant weaknesses in the resiliency of banks and other market participants to financial and economic shocks. In the context of over-the-counter (OTC) derivatives in particular, the recent financial crisis demonstrated that further transparency and regulation of OTC derivatives and participants in the OTC derivatives markets was necessary to limit excessive and opaque risk-taking through OTC derivatives and to reduce the systemic risk posed by OTC derivatives transactions, markets, and practices. Keep reading…
A Case Studies about Indigenous Dispute Resolution & Conflict Management in Australia
Throughout Australia, there is a need to design and deliver timely, responsive and meaningful dispute management processes in the Indigenous context. Effective processes are crucial not only for disputes among Indigenous people, but also for disputes involving non Indigenous parties and in broader areas of Indigenous engagement, including whole-ofcommunity approaches and agreement-making. However, in many areas, the necessary services to offer timely, responsive and effective dispute management processes are nonexistent. Where these services exist, they often face uncertain funding and inflexible institutional arrangements which impede their ability to deliver reliable and competent services.
The findings of the Project have relevance to all who do business with Indigenous communities. This includes those working in a broad range of areas including health, housing, education; natural resource management; native title; social and emotional wellbeing; Northern Territory Emergency Response (NTER) initiatives; income support; taxation; child support; employment; consumer advocacy; business development; Indigenous governance; corporate social responsibility; agreement-making; microfinance; family relationships and community cohesion; youth and children’s services; social and emotional wellbeing; welfare reforms; criminal and restorative justice; cultural heritage protection and repatriation of cultural materials; and reconciliation. Keep reading…