Case Study about Zappos Social Media
Background: Zappos, a leading online apparel retailer, created a strong paid search engine marketing program. In addition to search, Zappos developed a sophisticated social media advertising strategy to further drive sales on its website, Zappos.com. The approach centered around an active Facebook brand page where Zappos interacts with approximately 400,000 fans through daily page posts, photo sharing, and status updates that are displayed in its fans’ desktop and mobile news feeds. With its growing Facebook presence and social advertising strategy, the Zappos team saw an opportunity to begin to break down the silos between its owned and paid media.
Challenge: Zappos turned to Kenshoo Social, and social marketing platform Shoutlet, to better understand the impact of its owned media social marketing initiatives on Facebook and use this information to optimize both its owned and paid social media marketing programs. Together, Kenshoo Social and Shoutlet provide a solution for holistic social media campaign management, conversion attribution, and optimization. read more on Zappos work’s in Social Media
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