Category Archives: BPO

Case Studies on Business Process Outsourcing

by | March 20, 2013

Study Report on The BPO Industry in India

Study Report on The BPO Industry in India

India is now the world’s favored market for BPO companies, among other competitors.The BPO boom in India is credited to cheap labor costs and India’s huge talent pool of skilled, English-speaking professionals. Research by the National Association of Software Services and Companies (NASSCOM) has revealed that quality orientation among leading BPO companies, 24/7 services, India’s unique geographic location and the investor friendly tax structure in India have all made the BPO industry in India very popular.

The BPO Industry in India

India is one of the most favored destinations for BPO services because of the quality rendered among other factors. The BPO industry is the fastest growing segment of the ITES sector in the country. There are a few factors like economic advantage, economy of scale, superior competency which makes the BPO industry more viable when compared to other outsourcing countries. The BPO sector which took root in India in the mid-90s has grown in leaps and bounds ever since.

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by | January 10, 2013

Outsourcing Decision Processes: A case study of a Malaysian Firm

There is a growth trend towards the outsourcing of accounting activities. The drivers of outsourcing emanate from organisational initiatives, improvement focus, financial and cost objectives or growth objectives. Despite the increasing practical significance of this phenomenon, the academic literature is limited to a hand full of studies concerned with the delegation of accounting functions.



Outsourcing Decision Processes: A case study of a Malaysian Firm

Outsourcing is an increasingly important initiative being pursued by organizations to improve efficiency (Vining and Glober man, 1999). To be able to survive and be profitable in current globalization era, companies tend to use outsourcing in larger extent (Brannemo, 2006). In today’s business environment, companies considered outsourcing to empower business focus, mitigate risks,build sustainable competitive advantage, extend technical capabilities and free resources for core business purposes (Bartell, 1998). Some companies out source their core activities on the value chain extensively and other companies in contrast are extensively outsourcing. Click here to read more…


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by | January 9, 2013

Outsourcing Can Do Much More Than Just Cut Costs

Companies that successfully create and sustain value year after year are rare. Many try to, but a recent study of 2,000 companies over 10 years by our consulting firm, Bain & Co., found that only one in 10 achieved sustained, profitable growth.
Outourcing and offshoring began as cost-cutting measures, but companies that create real sustained value routinely use them for far more strategic ends–to gain capabilities that they don’t have in-house, or to strengthen capabilities they do have. We have found that 85% of those winners use capability-sourcing broadly and strategically for everything from developing world-class talent to bringing new products to market faster and enabling business model innovation. In other words, they’ve moved way beyond mere cost-cutting.
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business outsourcing case study

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by | December 25, 2012

Case Study on Unilever

This article considers key issues relating to the organization and performance of large multinational firms in the post-Second World War period. Although foreign direct investment is defined by ownership and control, in practice the nature of that “control” is far from straightforward. The issue of control is examined, as is the related question of the “stickiness” of knowledge within large international firms. The discussion draws on a case study of the Anglo-Dutch consumer goods manufacturer Unilever, which has been one of the largest direct investors in the United States in the twentieth century.

For more information on this topic click here Cost savings and reduced environmental: Unilever

Unilever’s growth

HRMUnileverfinalPresentation

Hindustan Unilever

Unilever – A Case Study

Unilever: Leveraging community value

unilever

unilever

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by | December 12, 2012

M-viron: A Case Study on third party retailing in Telecom Sector

M-Viron is the leading network of local Orange mobile specialists with 17 outlets across the UK. M-Viron focused on retail, but had some Business to Business customers, with their two telesales staff making all sales calls on mobile phones. read ahead

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by | November 6, 2012

Offshore IT- The Latest Mantra of Success

IT is such a field in which the amount of work done till the end of the day always seems to be less as compared to the requirement. Hence most of the IT companies keep expanding themselves. But I’m sure that you’ll agree to the fact that this isn’t a cost effective way to get your work done.  But there’s nothing to be anxious, because there’s an answer to this situation- ‘Offshore IT’. This mode of working is indeed new, but has been amazingly successful…click here to read more on Offshoring

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by | October 10, 2012

Case Study in Atimi Software Inc.

For years, Atimi Software grew its customer base largely by word of mouth—thanks to its outstanding reputation for cross-platform development between Windows and Macintosh. When Atimi recently sought to grow its customer base more aggressively, it implemented an outbound sales program—but soon realized that it lacked the accurate contact data it needed to penetrate target companies.

Atimi Software Inc Case Study

“We knew that the three people on our new outbound sales team would face some challenges right off the bat,” says Scott Michaels, Vice President of Client Services, Atimi Software. “When you target a large company—as we often do—it can be tough to reach the correct level of person. You can spend half your time working your way up through corporate gatekeepers.” Click here to read more…

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by | October 2, 2012

Case Study On Obsessive Compulsive Disorder

It has long been recognized that there are similarities between Obsessive Compulsive Disorder (OCD) and Anorexia Nervosa. These similarities lie in the symptoms of the disorder.Obsessive–compulsive disorder (OCD) is an anxiety disorder characterized by intrusive thoughts that produce uneasiness, apprehension, fear, or worry, by repetitive behaviors aimed at reducing the associated anxiety, or by a combination of such obsessions and compulsions.

For more information click here….

 

http://www.aitherapy.org/ArticlesPDF/Article.6.pdf

 

http://www.pacwcbt.pitt.edu/Curriculum/303CaseworkwithChildren_AnxietyandRelatedDisordersinChildrenandAdolescents/Handouts/HO7CaseStudyofJames.pdf

 

http://intramural.nimh.nih.gov/pdn/pubs/pub-4.pdf

 

http://www.vanderbilt.edu/AnS/psychology/health_psychology/mariahtext.htm

 

http://www.wholepsych.com/site/mark-obsessive-compulsive-disorder.aspx

 

http://www.hoptechno.com/ocd.htm

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by | September 8, 2012

Case Study on Newspaper

A newspaper is a scheduled publicationcontaining news of current events, informative articles, diverse features and advertising. The National Newspaper Association, headquartered in Columbia, MO, recently released the results of their fifth readership survey on the patterns of community newspaper readers.

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http://www.bl.uk/onlinegallery/features/frontpage/pdf/casehistories.pdf

 

http://www.springsource.com/files/uploads/all/pdf_files/customer/S2_CaseStudy_AssociatedNewspapers_USLET_EN.pdf

 

http://www.communitynewspapers.com/advertise/case-study/

 

http://leader.fhsu.edu/?p=2670

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by | August 24, 2012

A Case Study in A Business Process Outsourcing

Fortune 100 media empire with 25 million subscribers, the client, acquires approximately 10,000 multiple dwelling unit contracts from another media mogul of equal size as a part of an acquisition. Read more on Business Process Outsourcing

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