A Case Study about Victorian Government ICT Strategy
Government relies on information to do its job. It is the basis for sound decision-making and service delivery. Information and Communication Technology (ICT) enables government to manage its digital information, engage and transact with the Victorian public and businesses, and streamline its internal processes. This strategy responds to community expectations and industry advice. It takes advantage of technology changes and a strong local ICT industry, and addresses the investment failures of the past. It aims to rebuild the strong ICT leadership position previously enjoyed by Victoria during the 1990s, so that we can again benefit from successful, innovative ICT initiatives. We want to use information and technology to create better services for Victorians.
In a modern public service, ICT underpins and shapes service delivery. Reinvigorating the way we use information and technology should result in major benefits. ICT provides the channels for government to connect with businesses and the community, it automates processes and it makes transactions more convenient. In a time when global and national economic factors have resulted in significant pressure on the Victorian budget, improving the management and use of ICT provides an opportunity to raise productivity across the public sector.However, ICT management in the Victorian Government is not without its challenges. Government is a complex, multi-organisation enterprise. Accountability and services are traditionally focussed and optimised within each organisation. Cross-agency initiatives can be difficult to implement. The rate of change in ICT makes the Chief Information Officer (CIO) role in private and public enterprises challenging. Keep reading..









