This client had been hugely successful to date, expanding from its country of origin to build profitable operations across Europe, Africa, the Middle East and Asia. The foundation for this success was a differentiated product and service offering, underpinned by a distinctive ‘family’ culture and branding. Growth had not been without cost however; the consistency of the offer was being eroded and the culture was at risk of dilution. The client believed that an objective and transparent EPM system would be crucial to maintaining company standards, and staff attitudes and behaviors at their historically high levels…click here to read ahead
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