by | June 28, 2012 · 12:37 pm
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Case Study: The Importance of Crew Resource Management

With the recent JetBlue incident, on which the co-pilot locked an erratically behaving captain out of the cockpit and diverted the plane to a safe landing, the changes that have altered the training and culture of flight personnel have come to light. Three decades ago a United Airlines jet crashed in Portland, Oregon supposedly because the co-pilot was too scared to speak up against the erring pilot. It cost the lives of 10 people.On March 27th, 2012, a co-pilot took swift action when he saw the other pilot erring, and brought a plane-full of lives from near-catastrophe to safe landing.

Case Study: The Importance of Crew Resource Management

Times have changed – co-pilots were taught to speak up if they had concerns. Captains, many of whom had come from the military where officers were always considered to be right, were instructed to listen and encourage others to voice concerns.Click here to read on Crew Management

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Filed under Aviation Sector, Concepts, conflict management, Crisis Management, Employee Satisfaction, HR

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