Yammer is the leader in enterprise social networking, providing a secure way for employees at companies of all sizes, including more than 80% of the Fortune 500 to communicate, collaborate, and share information in real-time. It’s similar to Facebook, except the messages employees share with one another are restricted to inside the company or via private, secure external networks. The idea is to break down walls between different departments, so ideas, questions and answers can be shared instantaneously.
With social networking growing so rapidly in companies both large and small, Yammer has experienced tremendous growth internally and externally. The company has grown from 50 to 185 employees in the span of a couple years, while its user base has swelled to 3 million users. Things move very quickly at Yammer, so when the company began researching a help desk solution, they knew it needed to be able to quickly scale to a fast-paced environment. Click here to view more on Yammer