Background: As a leading supplier of stationery and office consumables to corporate South Africa, Waltons is no novice when it comes to participating in e-marketplaces. It cut its teeth early through its integration with Sasol’s e-marketplace – one of the first to go live locally in 2000 – and has since become a major supplier to every recognised e-marketplace in the country. But with a core part of Waltons’ overall revenue being derived from within the local mining industry, high on its list of priority sites was Quadrem, the Global e-Marketplace™ with a long history of success in the global mining and minerals industry.
Challenge: When Quadrem went live a few years ago, Waltons was swiftly online as one of its ‘anchor-tenant’ suppliers. “We had made the decision early on to play a driving role in every South African e-marketplace in order to better meet the needs of our customers and ensure we retained their business,” explains Paul Morel, national e-business manager at Waltons. “Whilst it might be fair to say that we felt some pressure to join up and get online in those early days, the extensive and ongoing business benefits we have derived since then have far outweighed the initial investment. From a Waltons perspective, this ROI has been particularly evident in the case of Quadrem.” Read further about Waltons