Introduction: Security Service Federal Credit Union (SSFCU) was founded in 1956 in San Antonio, Texas, to serve the financial needs of the U.S. Air Force Security Service Command, and is now part of Air Force intelligence operations. Growing from a small membership, SSFCU now has Select Employee Groups (SEGs) eligible for SSFCU membership from a wide range of military, government, educational, religious and business organizations, along with several underserved geographic areas. With approximately 1,500 employees to serve them, members are offered full-service banking, including checking accounts, savings accounts, certificates of deposit, IRAs, consumer and commercial loans, mortgages, investments, insurance, and direct deposit.
The Challenge: Jim Stone, Assistant Vice President of Data Center Operations, was facing a disaster recovery (DR) challenge. SSFCU had a recovery services subscription with IBM, hosted in Boulder, Colorado. As SSFCU evolved and expanded, its DR needs also expanded from a mainframe only to a mainframe and distributed environment. Using backup tapes at a hosted facility to recover both environments was making the credit union’s recovery time objectives more difficult to meet. Stone initiated the planning for a DR data center at another site in San Antonio on a different power grid. For help, he called Mainline Information Systems®, an IBM Premier Business Partner that had worked on SSFCU’s system over the years. Click here to read more…
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