The challenge: Payzone UK is a leading consumer payments network, with 25,000 payment terminals throughout the UK. Before we got involved, it was a labour-intensive operation. Every day a Bacs report was produced detailing unpaid Direct Debits from retailers.
Collectors had to work their way through the list manually, calling each retailer to resolve the issue. To complicate things further, collectors had to work from two different legacy systems to obtain the right contact numbers. There was a time pressure too – if the payment wasn’t collected by 3pm, the retailer’s terminal had to be disconnected. Click here to read more on Payzone