The Company: With more than 60 percent market share, Nexus is the leading processor and billing network of credit card accounts in Chile. Founded in 1997, the company now manages the accounts of over one million credit card customers nationwide.
The Challenge: To manage rapid growth in a market expected to double by 2005, Nexus sought to improve accuracy and efficiency of processing operations in order to provide the best possible service to their customers – without significant staff increases. Keep reading
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