Unlike other legal firms who seek to acquire Business Process Management (BPM) technology to automate the many process-intensive procedures that run its business, Goodmans was in a different situation. The firm considers itself an advanced user of BPM having already gone down the path of automation and using the technology for a number of years until finding itself at the point of needing to replace its current BPM vendor with one that was more aligned with its future goals. The firm’s main objective was to find a vendor that would support its Microsoft-centric infrastructure in addition to one that would integrate with its Elite financial and practice management system. Click here to read more…
