This company has six offices in the North West of England and had outsourced the document storage services to a company based nearby. The service required is a daily delivery and collection from these offices.Unfortunately, the incumbent provider had not been capturing the indexing information detailed on the exterior of the boxes correctly and service levels were deteriorating.
Boxes were going missing, deliveries were not being processed on time and items requested were not always delivered. The situation became increasingly frustrating, as the relationship with the incumbent provider was failing; something needed to be done. The company invited potential new providers to tender for the service. Keep reading