Abstract: This study aims at identifying the electronic records management (ERM) practices at one prominent government organization, namely the Employees Provident Fund (EPF) Institute. It attempts to investigate the level of awareness among the staff on ERM, the training on ERM among them, and the availability of qualified personnel to manage the electronic records systematically…
Introduction: In 1997, the Malaysian Government launched the Electronic Government initiative known as eGovernment. The implementation of e-government was initiated with the introduction of the Multimedia Super Corridor (MSC) in 1996. E-Government seeks to make interaction easier for the public and businesses by enhancing accessibility and indirectly eliminating red tapes to a considerable degree…
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