Abstract: This paper aims to provide a review of information and communication technology (ICT) models and frameworks in the implementation of one communication technique namely electronic data interchange (EDI). The main body of this paper describes and explains the usage of these tools and any specific industries in which they are applied. The tools are then individually analysed and then compared for similarities, dissimilarities, and their associated attributes. The methodology used divides the models into two categories, electronic data interchange specific and more generic
Introduction problem definition Electronic data interchange (EDI) A constructive element of electronic commerce (e-commerce), a definition of which is “the electronic exchange of goods and services’’. This exchange process can be sub-divided into three stages, the pre-purchase stage, the purchase stage and the delivery stage (Schuknecht and Perez-Esteve, 1999). The second of these stages is predominately the EDI stage. EDI utilises standardised business document templates for the exchange of electronic information between trading partners. It is a value adding communication technique and an enabler of change. It assists customer service improvements whilst providing cost benefits, through trading partner collaboration and cohesion (Jenkins, 1989)..
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