The Consumer Protection Act, 1986
To fulfill the objects of the Act the Central Government has established the Central Consumer Protection Council, and the State governments have established the District forums and the State Consumer protection Council in their respective states. A complaint may be made by either the consumer, the government, a recognised consumer society or by one or more consumers having a common interest, within two years of the grievance arising.
A few instances when such a complaint may be made include losses caused to a consumer as a result of unfair trade practice, defect in goods, deficiency in services, charging in excess of price displayed etc. Once the complaint has been received the other party will be asked to give their version of the case.Click here to read more…
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