Challenges: The Casual Male Retail Group (CMRG) had just purchased new warehouse and transportation management software and intended to implement it as it was consolidating distribution centers due to acquisition activity. CMRG realized that one of the dirty secrets when implementing new software and the processes that surround it is that productivity actually drops during the transition period. Furthermore, a change in systems application requires a review of business processes in order to optimize the new application. Finally, the installation of new systems was a perfect opportunity to update business practices toward best practice. Click here to read more…
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