Case Study about Butterfield Bank
Introduction: Butterfield Bank offers a range of services including investment management, fiduciary, private banking, treasury, custody, lending services and administered banking to an international customer base. At Butterfield Bank the aim is to build relationships managed by professional and well-trained personnel who understand that quality of service is a key consideration in a client’s decision when choosing a private bank.
Previously the 200 employees were dispersed in five separate sites in Guernsey with three different vendor communications platforms. This reduced the business’s operational efficiency and proved difficult for the IT department to manage. After 18 months of meticulous planning the decision was taken to merge and relocate all employees into a new, single, greenfield site in Guernsey to streamline the business, ensure the staff worked efficiently, and to offer new levels of service to customers.
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