Increasing service demands: “A world of security – more than just insurance“– that is the core leitmotif of the Baloise Group.Beyond the conventional insurance packages, theGroup also offers intelligent solutions for prevention and precaution. The trust of customers inthe reliability and transparency of the offered services is highly valued by the Baloise Corporate ITdivision.
Transparent data and processes: Once the processes for Asset, Change and Service Request Management, Planning & Calculation as well as License Management were defined and the project plans based on the detailed concept were set in place, the first phase of the project began with the implementation of key processes for service requests. The latter element is referred to at the Baloise Group as iShop. It provides the basis for the international rollout of -the standard client. Click here to read more…
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