Situation: Vehicle dealerships operate in a low-margin market, requiring them to optimise business processes and maximise operational efficiency. With ever-diminishing loyalty among consumers, dealerships compete on price and on the quality of their customer service. In the face of these challenges, leading Dutch dealership Autodrome is using the latest technologies to streamline its operations. The company, which sells 12 brands of cars and commercial vehicles from six locations in the north of the Netherlands, also offers vehicle repairs and fleet rental services…
Solution: To address its operational challenges, Autodrome decided to deploy RPMcar BackOffice, a reporting, analytics, and dashboard tool that optimises the car sales and delivery process and gives insight into what is happening in the dealership. The RPMcar BackOffice solution is based on a Microsoft® infrastructure, including Windows Server® 2003 operating system, Microsoft SQL Server® 2005 database software, and the 2007 Microsoft Office system. Sandra van Leeuwen, Strategic Alliance Manager at RPMcar, says:…
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