Business Process Management (BPM) is an integral part of core business operations. Understanding how BPM affects processes is paramount to the success of a business. Therefore, studying past integration of BPM within a crisis situation can help you better understand the value of Business Process Management
Issues: APS faced a series of challenges because of core company values. The company had employees that have an average of 17 years of service and was undergoing tremendous growth; Arizona was the second fastest growing state in the country. During this crisis, the company was also serving more customers than ever before; the number of APS customers had doubled every 20 years. Click here to read more…
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