Challenge: One of Italy’s leading service providers, WIND offers wireline, mobile, and IPTV services primarily to consumers, but increasingly also to businesses. The service provider’s recent merger with Russian operator VimpelCom has created the world’s fifth largest carrier, with 173 million customers.For WIND, customer service is a key differentiator within a marketplace that is becoming increasingly crowded. In Italy, these operations rely on 1200 agents located in four contact centers in Rome, Ivrea, Pozzuoli, and Palermo…
Solution: WIND decided to deploy VDI for its call center agents, using the Cisco Virtualization Experience Infrastructure (VXI), an end-to-end approach for delivering unified workspaces that uses the best technologies in their categories: in this case VMware vSphere hypervisor with VMware View, and EMC storage. The core foundation that connects everything together is the Cisco Unified Computing System™ (UCS™), a next-generation data center platform specifically built to address the essential requirements of cloud and VDI…
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