Strategic Planning in Government
This case study has been produced to help others understand how the strategic planning process at the Social Security Administration (SSA) has evolved over the last 20 years, how our current process works, and what we will be doing in the near future to refine the process. The case study is structured to illustrate the iterative nature of SSA’s progress in planning, the successes we have achieved and the pitfalls we have encountered, and how the Agency’s strategic planning has led us to specific decisions at critical points in our history.
When the Government Performance and Results Act (GPRA) was passed in 1993, our Agency was gratified that what we had been striving to implement was being mandated throughout government. The most important lesson we have learned is that understanding the theory of strategic management, not easy in itself, is a “piece of cake” compared to the doing of the thing. Creating a strategic plan is a challenge. And the real challenge is creating the environment and the processes tha t support a culture of active strategic management..
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