A recently delivered box sitting on your desk still kindles youthful excitement. When the contents must be returned, however, the procedure often becomes a chore and a cost burden for customer, distributor and vendor alike. Unlike processing orders for delivery, returns present a whole new level of complexity and NewWave’s existing ERP system did not adequately address its needs.
Bill Cordell, president of NewWave, described inherent frustrations for all parties. To handle returns, VARs and end-users must obtain return authorization numbers and shipping addresses; NewWave employees manage this process along with related credits across multiple departments; and vendors—the originating link in the supply chain—also deal with a host of details for timely return of merchandise. Without efficient processes, materials can be misplaced, lost or return privileges rescinded. Click here to read more…
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