“By implementing Lync Server, we expect to recover $3 million over five years, which will pay for our move to Lync and cover the cost of our new call center and CRM solutions. That’s a cost the business will not have to absorb.“
- Craig Mueller, Senior Manager of Infrastructure, Milwaukee Electric Tool.
Situation: Since its founding in 1924, Milwaukee Electric Tool Corporation has focused on a single vision: to produce the best heavy-duty electric power tools and accessories available to the professional user. The company continues to set industry standards, targeting professional tool users of all types with a product line that includes more than 500 tools and over 3,500 accessories. It remains committed to quality, using state-of-the-art technologies and sophisticated manufacturing techniques…
Solution: As a result of the success Milwaukee experienced with its pilot of Office Communications Server Online, it decided to deploy an on-premises proof of concept for Microsoft Lync Server 2010, the latest generation of communications and collaboration technologies from Microsoft, at its headquarters in Brookfield. Working with Project Leadership Associates (PLA), a member of the Microsoft Partner Network, the company deployed Lync Server to test the core functionality of presence, instant messaging, and peer-to-peer audio and video conferencing…
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