“Our call center has really changed the way we approach our CRM. There is very little manual entry required, because the system is smart enough to identify where a call is originating and automatically pull up the database concerning the previous history of that customer. For us, this was the greatest advantage of the Mitel solution.”
– Paul Limon, Manager of Information Systems, JCB Inc.
JCB’s North American headquarters houses a diverse set of needs, including sales and marketing office staff, a call center, warehouse employees and a manufacturing shop floor. JCB needed a flexible, modular system that could handle its diverse needs and anticipated growth.
“Our phone systems are extremely critical to our business because we conduct most of our business and establish relationships by phone,” explains Paul Limon, JCB’s Manager of Information Systems. “From this one facility we cover sales, marketing and service for all of Canada and the U.S.” Since choosing and implementing a Mitel Networked Business Solution, JCB has gained the flexibility and efficiencies it needs to enhance and expand its business, and they have reduced their telecommunications costs by 50%.
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