Challenges: To support its stores and operations, JB Hi-Fi’s IT Infrastructure Manager Tim Kirk says that the company uses a wide range of technologies. These include Microsoft Exchange, Active Directory and SQL, as well as EMC SAN storage, Cisco, Symantec and other solutions – deployed on around 70 virtual and physical servers. Kirk says that while his team is responsible for managing JB Hi-Fi’s infrastructure day-to-day, a risk management assessment led to a decision to bolster the company’s resources through an external managed services arrangement. “We wanted to satisfy two specific needs,” Kirk says…
The Solution: JB Hi-Fi considered a number of potential arrangements before deciding to enter into a managed services agreement with Thomas Duryea. “We’d worked with Thomas Duryea on a number of projects and knew that their engineers had the right expertise,” Kirk says. In place for more than 24 months, the managed service now covers JB Hi-Fi’s Microsoft Exchange, Server and Active Directory services, as well as its backup, SAN storage and VMware virtualisation solutions…
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