“Having made the strategic decision to consolidate our existing three suppliers to just the one for the HBOS Group IT contract, we knew the partner would need to have impeccable credentials and that’s why we chose Fujitsu. Delivering what they promised: consistent service level agreements with a value added business proposition.”
- Bob Smith, Head of Colleague IT Services, HBOS
The challenge: With 65,500 seats across the Bank’s UK operations, HBOS began a move from three suppliers to a single partner for the distributed provisioning of IT services in 2007. The initial rationale behind this was to reduce support costs, based on a partner with a transparent pricing model. The successful partner would also have to maintain the existing service level agreements and provide a vehicle to drive a continuous service improvement culture.
The project: Fujitsu was appointed as the preferred partner in January 2007. The agreement offered an immediate saving of £ 6 million in thefirst year with subsequent increased savings in the following years. 180 employees transferred to Fujitsu under existing TUPE regulations and the transition program was successfully completed in just four months…
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